Hightouch

Implementation Specialist

• Own the full implementation and enablement lifecycle for Mid-Market and Enterprise customers
• Execute the technical aspects of customer onboarding and integrate Hightouch into customers' data infrastructure
• Work closely with Technical Architects to align technical execution with customer success objectives
• Design and optimize scalable implementation frameworks and processes
• Lead technical discovery sessions and implementation workshops with customer data engineering teams and business stakeholders
• Create and maintain detailed technical documentation, integration specifications, and data models
• Develop and execute implementation plans to minimize time-to-value while ensuring sustainable solutions
• Identify and resolve technical blockers in partnership with Technical Architects
• Build relationships with technical stakeholders and contribute product feedback to engineering
• Standardize and automate implementation processes to increase efficiency and customer satisfaction

Implementation Manager

Marketing

• Hightouch empowers teams to take action on their data via a Composable Customer Data Platform (CDP) and AI Decisioning
• Enables business users to activate data without writing code to improve marketing and operations
• Company is remote-friendly and based in San Francisco; customers include PetSmart, Warner Music Group, Spotify, Ramp, Retool, NBA, Plaid
• Role: execute field marketing roadmap and scale investment and team
• Develop and execute roadmap and plan for field events and ABM in either East or West North America
• Collaborate with demand generation and revenue operations to drive attendance and build sales pipeline
• Work directly with sales leadership, SDRs, and AEs to activate sales around tradeshows, regional events, roundtables, and more
• Own the roadmap of field events for your region and operationalize systems for sales success

Implementation Manager

Field Marketing Manager