Implementation Specialist

• Own the full implementation and enablement lifecycle for Mid-Market and Enterprise customers
• Execute the technical aspects of customer onboarding and integrate Hightouch into customers' data infrastructure
• Work closely with Technical Architects to align technical execution with customer success objectives
• Design and optimize scalable implementation frameworks and processes
• Lead technical discovery sessions and implementation workshops with customer data engineering teams and business stakeholders
• Create and maintain detailed technical documentation, integration specifications, and data models
• Develop and execute implementation plans to minimize time-to-value while ensuring sustainable solutions
• Identify and resolve technical blockers in partnership with Technical Architects
• Build relationships with technical stakeholders and contribute product feedback to engineering
• Standardize and automate implementation processes to increase efficiency and customer satisfaction

Implementation Manager

Strategic Initiatives Implementation Manager