Drive the onboarding process for customers, working closely with Technical Architects to ensure alignment between technical execution and customer success objectives
Design and optimize implementation frameworks that can scale across different customer segments while accommodating enterprise-specific requirements
Lead technical discovery sessions and implementation workshops, collaborating with customer data engineering teams and business stakeholders
Create and maintain detailed technical documentation for implementations, including integration specifications, data models, and best practices
Develop and execute implementation plans that minimize time-to-value while ensuring robust, sustainable solutions
Partner with Technical Architects to identify and resolve technical blockers that could impact customer success
Build relationships with technical stakeholders within customer organizations
Contribute to product development by providing feedback to our engineering team
Standardize and automate implementation processes to increase team efficiency and customer satisfaction

Requirements

5-10 years of experience in technical implementation, solutions architecture, or similar roles with enterprise software
Strong technical background with hands-on experience in data integration, APIs, and enterprise architecture
Proven track record of successfully managing complex technical implementations while maintaining clear communication with a variety of stakeholders
Experience creating and optimizing implementation processes that can scale across an organization
Excellence in technical project management with ability to manage multiple concurrent implementations
Strong presentation and facilitation skills with ability to command a room of technical and business audiences
Experience working with data warehouses, ETL processes, and marketing technology is a plus
Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience)

Benefits

meaningful equity compensation in the form of ISO options
early exercise
10 year post-termination exercise window

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data integrationAPIsenterprise architecturetechnical implementationimplementation frameworkstechnical documentationdata modelsETL processesmarketing technologyproject management

Soft Skills

communicationpresentationfacilitationrelationship buildingcollaborationproblem-solvingleadershiporganizational skillsstakeholder managementcustomer success

Certifications

Bachelor's degree in Computer ScienceBachelor's degree in Engineering