work directly with all users to ensure they can get the most value from the platform
answering questions in Intercom, Slack, on the phone, or through email
provide broad exposure across the organization
collaborate with Solutions Architects, Solutions Engineers, Marketing, Engineering, and Operations

Requirements

2+ years in a customer-facing role (Note: Doesn’t necessarily need to be technical)
Technical background either through experience or education
Conversant in SQL or willing to learn the basics and a few more advanced topics
Strong discovery and interpersonal skills
Intellectual curiosity, high ambition, and humility.
Excellent verbal and written communication skills.
Ability to adapt to an ever-changing work environment
Thorough understanding of the technology industry and its players

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQL

Soft Skills

interpersonal skillsdiscovery skillsverbal communicationwritten communicationintellectual curiosityambitionhumilityadaptability