Highpoint Technology Group

Data Center Operations Technician

Highpoint Technology Group

full-time

Posted on:

Location Type: Remote

Location: California • United States

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Salary

💰 $28 - $30 per hour

About the role

  • Monitor all critical facilities including HVAC, Electric, and Mechanical systems.
  • Monitor the critical service delivery infrastructure for both customer facing and internal networks.
  • Serves as a point of contact for external customer issues when reported to the Operations Command Center.
  • Day-to-day delivery of all move, add, and change (MAC) requests including hardware installations and network cabling.
  • Document and implement best practices and processes to minimize operational downtime.
  • Assist in creating “Method of Procedure” documents for personnel to follow for planned and unplanned events.
  • Maintain appropriate facility and networking inventories for both customer and internal use systems.
  • Assists with coordination, communication, and escalation efforts during emergency recovery events for customers.
  • Assists with the development of tools that will enhance the team’s performance.
  • Contributes to outage postmortem analysis meetings and discussions.
  • Maintain work area in a safe and orderly manner to ensure facility is ready for customer visits at any moment.
  • Creates, updates, and closes service tickets.
  • Perform remote hands work for internal and external customers.
  • Perform Facilities Rounds and escalate pertinent information.
  • Process in and out bound shipping/receiving for Deliveries.
  • Provide data center escorts as requested.

Requirements

  • Minimum of TWO YEARS working in a Network Operations Center (NOC), with complex data center facilities such as Electrical, Mechanical, and HVAC systems in a Data Center environment.
  • Prior military experience preferred but not required.
  • Strong verbal and written communication skills.
  • Ability to work with senior company leaders in the delivery of exceptional customer service.
  • Ability to maintain Service Level Agreements (SLA’s) through the implementation of proactive issue detection and reporting tools.
  • Ability to follow accurate and complete support procedures, systems documentation, and issue tracking entries.
  • Proficient knowledge of Windows operating systems and Microsoft Office programs.
  • Shows good judgment and instincts in decision making opportunities.
  • Ability to prioritize in a complex, fast-paced environment.
  • Ability to work in a 24 x 7 x 365 environment, with 12 hour rotating shifts with ability to work weekend shifts or after-hours as required.
  • Ability to lift up to 50lbs. and work in elevated or tight locations.
  • High School diploma/GED Certification or formal training in data center operations is required.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
HVAC systemsElectrical systemsMechanical systemsNetwork cablingService Level Agreements (SLA)Windows operating systemsMicrosoft OfficeMethod of Procedure documentationissue trackingdata center operations
Soft Skills
verbal communicationwritten communicationcustomer servicedecision makingprioritizationjudgmentcoordinationcommunicationescalationteam performance
Certifications
High School diplomaGED Certification