Highpoint Technology Group

Operations

• Monitor all critical facilities including HVAC, Electric, and Mechanical systems.
• Monitor the critical service delivery infrastructure for both customer facing and internal networks.
• Serves as a point of contact for external customer issues when reported to the Operations Command Center.
• Day-to-day delivery of all move, add, and change (MAC) requests including hardware installations and network cabling.
• Document and implement best practices and processes to minimize operational downtime.
• Assist in creating “Method of Procedure” documents for personnel to follow for planned and unplanned events.
• Maintain appropriate facility and networking inventories for both customer and internal use systems.
• Assists with coordination, communication, and escalation efforts during emergency recovery events for customers.
• Assists with the development of tools that will enhance the team’s performance.
• Contributes to outage postmortem analysis meetings and discussions.
• Maintain work area in a safe and orderly manner to ensure facility is ready for customer visits at any moment.
• Creates, updates, and closes service tickets.
• Perform remote hands work for internal and external customers.
• Perform Facilities Rounds and escalate pertinent information.
• Process in and out bound shipping/receiving for Deliveries.
• Provide data center escorts as requested.

Data Center Operations Technician