Highmark Health

Product Manager

• Define strategic vision and execution plan for internal tooling and AI ecosystem
• Manage multi-year roadmaps and define key performance indicators
• Bridge gap between business strategy and technical execution
• Foster product excellence and user empathy
• Collaborate with delivery teams and key stakeholders

Product Manager – Product & Health Experience Tools

Recruitment

• Execute the enterprise-wide talent acquisition strategy
• Manage the full-cycle recruiting function
• Lead a large operational recruitment team
• Develop key metrics to measure effectiveness

Director, Enterprise Talent Acquisition

• Support the executive leadership of the Organization with a range of strategy activities essential to ensuring the Organization's goals.
• Provide analytical/strategic thinking and leadership support that enables project teams to isolate business issues, design and execute analytics for studying business issues (market research, scenario planning, forecasting, market share, profitability, etc.)
• Develop technical content (competitive intelligence, market trend analysis)
• Support development of formal recommendations to senior levels of organizational leadership.
• Create documents (go-to-market or operational strategies, etc.) that inform critical strategic issues and decisions.
• Support the planning, communication, and management of the enterprise strategy.
• Support the execution of enterprise strategic initiatives through a disciplined process and approach.
• Engage with customers and users to gather feedback and understand their needs.

Manager, Product Management, Member Interaction & Engagement Data

Technical Program Manager

• Lead AI projects and initiatives
• Collaborate with executives to achieve corporate program objectives
• Monitor project progress and financial health
• Develop risk mitigation strategies
• Direct cross-functional activities for program success

Program Manager – AI Technical Program Manager

Operations

• Identify key business issues and articulate problems
• Participate in/lead strategy projects
• Serve as subject matter expert to staff and stakeholders
• Develop analytical frameworks for complex strategy issues

Strategy Analyst – Product and Experience Operations

Support Engineer

• Load and maintain group information and benefit files. (20%)
• Interact and provide support activities to Account Managers and/or Sales Executives. (20%)
• Resolve benefit inquiries received from Account Managers, producers, sales reps and small market clients. May coordinate meetings, projects, implementations with clients and core partners. (20%)
• Handle error management and ensure files are corrected. (20%)
• Analyze/coordinate the implementation of new products, group changes, benefit enhancements, non-standard benefits and activities related to mass updates. (10%)
• May assist with training new employees. (10%)
• Other duties as assigned or requested.

Account Support Analyst – SES

• Provides critical sales account support for HM Insurance Groups' Stop Loss Business Unit
• Facilitates the seamless implementation and ongoing administration of group accounts
• Assists the sales team by managing complex, stop loss sales cycle tasks
• Acts as a primary point of contact for resolving issues related to RFP intake, underwriting, account implementation, and ongoing group account service

Senior Account Support Analyst

Manager

• Manage a panel of members with varying health management needs
• Assess health management needs and determine appropriate clinical interventions
• Develop care plans with short and long term goals
• Monitor quality outcomes for case management
• Conduct outreach to members enrolled in case management
• Collaborate with multi-disciplinary teams to coordinate care

Complex Case Manager, RN – Specialty Pediatrics

Engineer

• Lead the design, implementation, and maintenance of critical mainframe systems
• Troubleshoot complex issues and mentor junior engineers
• Collaborate with other IT teams and document technical processes

Senior Mainframe Technical Engineer

• Analyze, design, code, test, and implement technical solutions
• Provide production monitoring and support while meeting defined scope, target dates, and budgets with minimal defects
• Collaborate with stakeholders across IT, product, analytics, and business teams to gather requirements and provide solutions
• Monitor work against production schedule and provide updates to leadership
• Document technical processes and procedures, participate in technical reviews and knowledge sharing sessions
• Collaborate on the design and implementation with architecture to align solutions to enterprise goals and standards
• Mentor associate and intermediate technical engineers as needed
• Perform technical analysis and provide insights to support decision-making

Senior Technical Engineer

Security Engineer

• Develops, tests, implements, and integrates Identity and Access Management (IAM) systems and solutions.
• Performs basic integration testing of systems.
• Executes engineering tasks to ensure that solutions protect information resources against unauthorized use, inappropriate degrees of access, disclosure, damage and/or loss.
• Leverages problem solving and data analysis skills to ensure projects deliver on time.
• Troubleshoots and manages the resolution of issues related to identities, systems, access, accounts, authentication, authorization, entitlements, and permissions.
• Determines and recommends the most appropriate response to identified more complex problems, issues and/or defects by assessing impact and prioritization.
• Executes maintenance, patching, operating, and monitoring of IAM systems.
• Troubleshoots, supports and resolves system incidents, problems and changes, as required.
• Facilitate the continuous adoption, training, communication, and education of IAM capabilities, functions, and standards.
• Utilizes and refines reusable strategies, decisions, service components, libraries and frameworks to support enterprise-level IAM services.
• Maintains awareness and knowledge of current changes within legal, regulatory, and technology environments which may affect operations.
• Ensures senior management and staff are informed of any changes and updates in a timely manner.
• Establishes and maintains appropriate network of professional contacts.
• Maintains membership in appropriate professional organizations and publications.
• Attends meetings, seminars and conferences and maintains continuity of any required or desirable certifications, if applicable.

Identity Access Management Security Engineer

Data Engineer

• Support data management, process, optimize and oversee quality controls for HEDIS reporting engine
• Work closely with IT, architect and engineer solutions for the Analytic Data Warehouse
• Assemble, test, process, and maintain the Analytic Discovery Platform
• Independently lead functional efforts for assigned projects with limited supervision
• Meet individually with customers for specific projects and attend with Intermediates for support

Senior Analytic Data Engineer

• Represent the customer’s voice throughout the product development lifecycle
• Collaborate with digital design, development, and data & analytics teams
• Define product’s fundamental value proposition
• Manage the digital product roadmap and backlog

Associate Digital Product Manager

• This job is accountable for the development and product management of a service and or analytic product within the organization with a unique focus on the applicable business unit.
• The incumbent is the primary point of contact to agile, large cross-functional teams on behalf of the customer to identify the product requirements for development.
• Oversees priority, scope and the validation of work that is required in order to deliver a quality product.
• Will need a deep understanding of the product, the market, business strategy and operating model.
• Accountable for the alignment with product management leadership, direct stakeholder involvement and support of the primary business objectives for the organization.
• Contributes to streamlining the execution of program priorities while maintaining the conceptual and technical integrity of the features or components for the team.
• Manages, understands and supports prioritized Portfolio and Value Stream work by collaborating with stakeholders such as: Solution Architect, Business Architect, Product Manager and others to breakdown features into user stories.
• Act as a bridge to connect the product and development teams by translating the product manager's vision into business and functional requirements for the teams.
• Key player in solution estimation.
• Maintain a well groomed and prioritized backlog sufficient to support optimal team allocation for multiple (3+) Sprints including acceptance of stories and enforcing definition of ready and definition of done (backlog health).
• Recommend resolution paths to domain leadership when/if backlog health becomes insufficient.
• Responsible for the acceptance of stories as “Done” from the team, ensuring that the stories have been developed, tested, and meet the defined acceptance criteria.
• Collaborate as needed with stakeholders (e.g. Product Management, business leads, etc.) in the creation, maintenance, and communication of the product vision, strategy, and roadmap.
• Represent the product in team or minor level governance meetings.
• Track and provide status to leadership.
• Perform work necessary with product managers to learn about what problems they are aiming to solve with the product.
• Collaborate with external vendors to align roadmaps, ensuring delivery execution and scope alignment.
• Work on cross-functional teams, leveraging agile program and team metrics to drive success.
• Continually re-prioritizes team's tasks based upon new information, discussions with stakeholders, and probability to drive business outcomes.
• Develop and maintain product delivery roadmap.
• Effectively communicate product release contents and expected product capabilities/behavior to stakeholders.
• Write clearly defined user stories for new product features, issues and future enhancements.
• Review, update and sign off on test scripts for both in-track and regression testing, ensuring full coverage of the user stories.

Product Owner

• Develop and foster internal relationships across the corporation
• Provide analytic and consultative support to a broad spectrum of internal customer areas and external business partners
• Mentor colleagues with less experience on technical and business aspects of project and consultative work
• Determine how decision support systems will provide information required to make effective business decisions
• Drive the implementation of recommended solutions
• Create and/or develop new methods of analysis, database design, and performance measurement