Customer Service Representative
Highline Warren
full-time
Posted on:
Location Type: Office
Location: Omaha • New York • United States
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Job Level
About the role
- Enter and manage orders through the entire order cycle, using customer-specific web-portals
- Provide sales support by reducing account complexity, ensuring sales associates are kept abreast of key matter with respect to customer relations and specific orders, meeting or exceeding customer order expectations, and increasing accuracy of job functions
- Maintain personal productivity and quality standards to provide excellent customer service to customers
- Communicate professionally and efficiently, both verbally and in writing
- Develop good working relationships with customers
- Work closely with freight companies to resolve shipping discrepancies, shortages, damages or tracking of shipments to ensure prompt accurate shipments to our customers
Requirements
- At least 1-3 years related work experience
- A proven track record in school or work experience in working with people and excellent communication skills
- At least one year of transferable experience required with telephone/customer relations and customer service procedures
Benefits
- Health insurance
- Professional development
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer servicecommunicationrelationship buildingproblem solvingproductivityquality standards