HighlightTA

Customer Support Specialist

HighlightTA

full-time

Posted on:

Location Type: Hybrid

Location: Oklahoma • United States

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Job Level

Junior

About the role

  • Serve as the first point of contact for customer support inquiries
  • Troubleshoot issues and provide clear, empathetic communication via phone, chat, and email
  • Document, escalate, and track support requests using Zendesk
  • Verify and report software bugs; communicate with internal teams as needed
  • Act as a Subject Matter Expert (SME) for assigned products
  • Prioritize workload effectively and follow established SLAs
  • Encourage clients to submit product feedback and enhancement requests
  • Follow established risk management and data security protocols

Requirements

  • 1+ year of technical support, troubleshooting, or database experience
  • Strong written and verbal communication skills
  • Empathy, problem-solving ability, and customer-first mindset
  • Attention to detail and willingness to learn new platforms (e.g., Zendesk, Jira, Salesforce, Slack)
  • High school diploma or equivalent required
Benefits
  • Health insurance
  • Flexible work arrangements
  • Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical supporttroubleshootingdatabase experience
Soft skills
written communicationverbal communicationempathyproblem-solvingcustomer-first mindsetattention to detailwillingness to learn
Certifications
high school diploma