HighLevel

Program Manager

• Build and run Product Design's core operating cadence, including weekly status, critiques, design reviews, quarterly planning, and decision follow-through.
• Create lightweight systems that make priorities, milestones, dependencies, risks, and ownership clear across multiple product areas.
• Establish practical engagement models between Design and Product, Engineering, Research, and Data so teams know when and how to work together.
• Improve launch readiness by helping teams surface quality risks, clarify tradeoffs, and understand what is ready to ship.
• Partner with design systems leaders to strengthen craft rituals, shared standards, and adoption of reusable patterns across product teams.
• Give design leadership better visibility into capacity, resourcing pressure, delivery risks, and operational bottlenecks as the org grows.
• Reduce recurring fire drills and low-level project wrangling by turning ad hoc coordination into repeatable workflows.
• Partner with the centralized program management office and Product/Engineering operations while representing the needs of Product Design.
• Serve as the operational backbone of Research, owning consent management and incentive processing to enable researchers to run concurrent programs at scale.
• Help bridge multiple time zones (PST, EST and IST) and management levels to optimize for visibility of design team work.

Design Program Manager

Product Designer

• Lead design execution and quality across core platform experiences, mobile experiences, and design system strategy
• Manage, coach and develop approximately 8 product designers across US and India teams
• Elevate designers through coaching, stretch opportunities and clear development plans
• Ensure design quality and execution across core platform experiences and mobile surfaces
• Line manage the design system team
• Build strong operating partnerships with Product, Engineering, Data, Support and Customer Success

Senior Manager, Product Design

SDET

• Lead advanced mobile testing (Android/iOS apps) and automation using BDD frameworks with tools like Appium, Flutter Driver, Espresso, etc.
• Design, implement, and maintain scalable, reusable test automation frameworks and solutions using modern technologies
• Perform advanced multi-platform functional tests and device compatibility testing across diverse environments
• Debug complex issues at the code, app, and infrastructure levels; identify root causes and provide solutions
• Mentor and guide junior SDETs, promoting technical growth within the team
• Review requirements and actively provide feedback on business and technical completeness and testability
• Define and implement comprehensive test strategies, methodologies, and best practices to ensure product quality
• Partner closely with product owners, developers, and DevOps engineers to achieve continuous integration, delivery, and deployment
• Monitor, analyse, and report test automation metrics to identify areas for improvement
• Drive continuous improvement in the QA process, automation coverage, and test reliability
• Take ownership of release quality by supporting regression testing (automated and manual) and providing clear sign-offs

Software Development Engineer in Test III – Mobile Apps

• Lead end-to-end mobile testing and automation for iOS and Android applications (Flutter-based)
• Architect, enhance, and own scalable mobile automation frameworks using tools such as Appium, Flutter Integration Tests, Espresso, etc.
• Drive adoption of AI-assisted testing (test generation, failure analysis, flaky test reduction, intelligent reporting, prompt-based workflows)
• Define and execute test strategies covering functional, regression, performance, reliability, and non-functional testing
• Debug complex issues across automation code, application behavior, device/platform differences, and CI infrastructure
• Own release quality, including automated regressions, risk assessment, and final QA sign-offs
• Partner closely with Product, Design, Dev, and DevOps to improve testability and reduce production defects
• Mentor and technically guide SDETs and interns; set coding, review, and automation best practices
• Track and report quality metrics, automation ROI, and coverage to stakeholders
• Continuously improve QA processes to reduce cycle time and increase confidence in releases

Lead Software Development Engineer in Test – Mobile

Customer Retention Specialist

• Conduct daily outbound outreach (calls, emails, follow-ups) to assigned accounts.
• Engage customers flagged for HealthScore decline, payment failures, cancellation intent, low product usage, and reactivation opportunities.
• Identify root causes behind customer concerns through active listening and discovery.
• Provide consultative guidance and structured solutions to retain and support customers.
• Communicate the value of HighLevel’s services clearly and confidently.
• Handle objections professionally and work toward mutually beneficial outcomes.
• Identify opportunities for plan optimization, upgrades, or reactivation where appropriate.
• Support churn reduction and revenue retention goals through escalating recurring issues to leadership.
• Deliver personalized, positive support aligned with the company brand.
• Accurately log all interactions and update CRM records in GHL.
• Identify trends and recurring challenges impacting retention.

AI Engineer

• Drive the technical direction for our AI-driven application-builder architecture
• Lead complex system design decisions
• Serve as a hands-on technical leader and mentor for the engineers building AI Studio’s app generation engine
• Partner closely with product, infra, and design to shape the roadmap
• Build scalable, fault-tolerant LLM pipelines for content generation, layout creation, experimentation, and AI-driven user guidance
• Work hands-on with technologies like Go, NestJS, Node, PostgreSQL, Firestore, Vector Databases, Cloudflare Workers, Cloudflare KV, and microservices
• Design distributed systems that handle high-throughput generative and analytical workloads while ensuring correctness and low latency
• Drive improvements in observability using Prometheus/Grafana, OpenTelemetry, and structured logging
• Mentor engineers through code reviews, design discussions, and pairing
• Participate in reviews, deep dives, and on-call rotations to maintain a culture of accountability and operational excellence

Lead Engineer – AI Studio

Product Manager

• Lead HighLevel’s AI product charter across various AI-powered product surfaces
• Manage and coach PMs across multiple AI product areas
• Define product vision, roadmap, metrics, and operating model for AI product portfolio
• Partner closely with engineering leaders
• Create ownership across platform AI and customer-facing AI agents
• Drive AI monetization and packaging strategy
• Improve AI quality, trust, and reliability

Group Product Manager – AI

Full-stack Engineer

• Contribute directly to codebases across Vue 3, Nuxt, Module Federation, Node.js / NestJS services, and supporting infrastructure
• Lead architectural discussions and help teams make informed technical decisions
• Work with infra/SRE teams to ensure systems meet global scale requirements
• Build impactful product features, performance improvements, and internal tooling
• Debug complex production issues across distributed microservices and CDN layers
• Manage and mentor developers across Builder squads including performance management, career growth, and technical guidance
• Lead sprint planning, execution tracking, and reporting

Lead Engineer – Funnels, Full-stack

Financial Planning and Analysis

• Own the monthly budget-vs-actuals (BvA) process end to end, building out BvA and forecast reporting, and partnering with owners on variances and changes to key metrics
• Support pre-IPO readiness, ensuring the accuracy, discipline, and rigor of corporate reporting meets the expectations of public-company stakeholders
• Consolidate the Board deck materials, maintaining a consistent financial narrative and helping shape the company story
• Produce business-unit reporting packages and ad-hoc analyses for leadership
• Maintain and improve the consolidated forecast - rolling forecasts across the P&L, balance sheet, cash flow, including cash landing and capex projections
• Maintain corporate forecast assumptions (merit, benefits, FX, tax rates, etc.) and build scenario and sensitivity analyses that inform strategic and resource-allocation decisions
• Coordinate the finance calendar and executive review cadence
• Partner with the finance systems team to enhance the corporate model, FP&A tooling (Abacum), dashboards, and playbook - applying AI and automation to recurring work

Corporate FP&A Manager

User Researcher

• Identify gaps in usability and proactively drive improvements.
• Conduct competitive research and audits for actionable recommendations.
• Partner with product managers and designers on user flows and interactions.
• Synthesize user feedback and data to identify pain points.
• Drive UX consistency through design systems and best practices.
• Support usability testing and define hypotheses.

Senior UX Researcher

• Own day-to-day execution across business-critical and sensitive parts of the platform: permissions, tokens, and user-facing access flows.
• End-to-end ownership of permissions and access control features including roles, scopes, and user assignments.
• Execute on token-related workflows including creation, rotation, revocation, and expiry flows.
• Reduce tech debt in identity and access systems by untangling legacy logic and removing duplicated paths.
• Deliver security-sensitive user flows, focusing on permission visibility and debugging experiences.
• Improve developer ergonomics by providing cleaner APIs, better abstractions, and safer defaults.
• Partner with Staff Engineers to operationalize architecture and turn RFCs into shippable code.