Manager, Account Management
HighLevel
full-time
Posted on:
Location Type: Remote
Location: India
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About the role
- Lead, coach, and empower the Account Management team to consistently achieve KPIs, fostering a positive, high-performance culture built on accountability, collaboration, and growth.
- Conduct impactful performance conversations, providing constructive feedback, managing conflicts, and guiding team members and junior managers toward career development goals.
- Analyze and interpret data to identify trends, measure success against KPIs, and translate insights into actionable strategies for improving team performance and customer outcomes.
- Provide technical resources, problem resolution, and corrective action plans as needed to support your team and ensure customer success.
- Act as an escalation point for high-severity customer or team issues, ensuring timely resolution and exceptional client experience.
- Own hiring, team design, career development, and performance reviews to build a strong pipeline of talent and future leaders within the AM organization.
- Support Enterprise engagement strategy, ensuring Senior Account Managers and the broader team are equipped to manage and scale HighLevel’s largest and most strategic accounts.
- Lead Team Meetings weekly.
- Partner cross-functionally with Sales, CS, Product, and RevOps to maintain account health, drive renewals, and ensure expansion readiness.
- Collaborate with the operations specialist to execute sales programs, provide training, and monitor team performance, ensuring continuous improvement.
- Champion a customer-first mindset, ensuring client feedback is captured and shared to inform product enhancements and process decisions.
Requirements
- Bachelor’s Degree or equivalent SaaS leadership experience strongly preferred.
- 8+ years of progressive experience leading fast-paced, results-driven, customer-facing teams within SaaS or Product-Led Growth environments.
- 3+ years of experience in staffing, hiring, performance management, career development, and coaching front-line employees and junior managers.
- Proven ability to build, scale, and lead high-performing teams while fostering a culture of accountability, innovation, and growth.
- Strong technical and product aptitude, with the ability to guide teams and customers in adopting and succeeding with the HighLevel platform.
- Demonstrated expertise in data-driven decision-making, using analytics to measure impact, solve problems, and drive strategic initiatives.
- Exceptional collaboration, time management, prioritization, and relationship-building skills across leadership, teams, and customers.
- Ability to influence cross-functional stakeholders and champion new ideas that improve customer experience and account health.
- Excellent verbal and written communication skills, with a proven approach to problem-solving and conflict resolution.
- Experience with CRM systems and SaaS workflow tools; familiarity with topics such as social media strategy, funnels, and SEO is a plus (strategic understanding rather than hands-on execution)
Benefits
- Equal Employment Opportunity Information
- Remote-first environment
- Culture of innovation and collaboration
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisperformance managementcoachingcustomer successproblem resolutionstrategic initiativesdata-driven decision-makingtechnical aptitudeSaaS leadershipteam design
Soft Skills
collaborationaccountabilitycommunicationrelationship-buildingtime managementprioritizationconflict resolutioninfluencegrowth mindsetteam empowerment