Product Enablement Manager
HighLevel
full-time
Posted on:
Location Type: Remote
Location: India
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About the role
- Own the complete lifecycle of Branded Apps, including onboarding, deployment, updates, and retention.
- Act as the primary owner of enablement outcomes for white-label mobile apps, ensuring consistent and high-quality customer experiences.
- Define what “successful onboarding,” “successful delivery,” and “healthy retention” mean for branded apps.
- Design, document, and continuously improve end-to-end enablement workflows for branded mobile apps.
- Define clear KPIs and success metrics for Product Enablement Specialists across onboarding efficiency, deployment SLAs, quality, customer satisfaction, and retention.
- Establish standard operating procedures (SOPs), playbooks, and escalation frameworks.
- Use data and customer feedback to identify bottlenecks and improve enablement performance at scale.
- Coach, and support Product Enablement Specialists in their day-to-day responsibilities.
- Set clear goals, expectations, and performance benchmarks for the team.
- Ensure consistent execution of processes and high-quality customer interactions across the team.
- Work closely with Product, Engineering, QA, Support, and Customer Success teams to ensure smooth app deployments and updates.
- Define feedback loops to capture customer sentiment and identify risks to adoption or retention.
- Own regular reporting on onboarding timelines, deployment success rates, app updates, customer satisfaction, and retention metrics.
Requirements
- 7+ years of total experience in Product Enablement, Customer Enablement, Technical Account Management, or a related role with 2+ years of experience in leading teams.
- Strong understanding of mobile app deployment ecosystems, including Apple App Store and Google Play Store processes.
- Experience defining and tracking operational KPIs and enablement metrics.
- Strong process design, documentation, and operational scaling skills.
- Ability to troubleshoot and guide resolution of complex mobile app deployment issues using documentation and internal tools.
- Comfortable working across multiple dashboards, systems, and internal tools.
- Strong proficiency with Google Sheets and operational reporting.
- High attention to detail, organization, and execution quality.
- Ability to manage multiple workstreams in a fast-paced environment.
- Excellent written and verbal communication skills.
- Strong stakeholder management skills across technical and non-technical teams.
- Customer-first mindset with the ability to balance scale, quality, and speed.
- Ability to operate independently while aligning closely with leadership objectives.
Benefits
- Equal Employment Opportunity Information
- Exciting and dynamic work environment
- Collective responsibility
- Well funded & profitable company
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
product enablementcustomer enablementtechnical account managementmobile app deploymentoperational KPIsprocess designdocumentationtroubleshootingoperational scalingperformance metrics
Soft Skills
team leadershipattention to detailorganizationexecution qualitycommunicationstakeholder managementcustomer-first mindsetindependent operationgoal settingcoaching