Higginbotham

Client Services Representative

• Assisting producers and clients in maintaining insurance coverage for personal lines of insurance
• Processing and invoicing policies, endorsements, audits, and cancellations
• Preparing and processing endorsement requests for submission to insurance carriers.
• Verification of rates, exposures, and prior premiums
• Handling/processing policy cancellations, billing inquiries, and related issues
• Work closely with Senior Insurance Managers for review and approval of endorsements and renewals
• Provide exceptional client service and support policy retention efforts through proactive communication and problem-solving.

Personal Lines Client Service Manager

Account Manager

• Managing client’s current insurance coverages
• Marketing new and renewal business
• Attending client meetings and influencing decision-making on behalf of the insured
• Preparing endorsements to send to the insurance carriers
• Assisting with cancellations of policies
• Educating clients about coverages and making recommendations as needed
• Handling renewals and remarkets as needed
• Developing proposals and presenting to clients
• Maintaining detailed customer records in the agency management systems (Applied EPIC and CSR 24)
• Maintaining healthy working relationship with underwriters, carriers, and other stakeholders

Senior Personal Lines Account Manager

Project Manager

• Gather and organize contracts and legal documents for various purposes within the legal department
• Summarizing contracts and performing legal research
• Collect, organize, and maintain legal documents and contracts for various internal projects and audits
• Summarize contracts and legal agreements, highlighting key provisions, obligations, and renewal terms
• Conduct legal research on statutes and regulations relevant to business operations and compliance
• Assist with the preparation of internal reports and presentations based on contract analysis and legal findings
• Collaborate with other departments to ensure accurate document tracking and legal recordkeeping

Legal & Compliance Project Coordinator

• Provides prompt, accurate and courteous service to clients, producers and company personnel
• Collectively or independently plans, designs and implements appropriate insurance programs for clients
• Maintains knowledge of new developments or changes with various carriers and new Federal/State laws
• Provides technical support to Producers
• Investigates, initiates and prepares necessary proposals and applications
• Prepares summaries of insurance schedules and proposals for account review
• Consults, informs and educates audit procedures to clients
• Represents the agency in conjunction with producers in handling complaints and arbitrating disputes

Senior Commercial Lines Account Manager – Entertainment

• Assisting the Employee Benefits Producer in producing new business
• Maintaining existing policies for the clients
• Acting as the primary contact between clients, prospect, agency, and producer
• Working hand-in-hand with the Producer to generate proposal presentations
• Maintaining positive relationships with the insurance carriers to satisfy the clients' needs and facilitate the processing of business

Employee Benefits Account Manager

QA Engineer

• Serves as a key quality partner within Fortress Affinity Management
• Responsible for strengthening release confidence and reducing production risk
• Design and execute test strategies that validate application behavior against requirements
• Identify, document, and track defects throughout the software development lifecycle
• Partner with development teams to accelerate resolution
• Support go/no-go readiness decisions ahead of production releases
• Develops and maintains test plans, test cases, and test scripts
• Executes primarily manual test coverage while supporting the expansion and maintenance of automated test suites
• Validate release readiness and communicate go/no-go assessments to stakeholders
• Maintain test documentation and quality artifacts, and report test results, defect trends, and quality metrics
• Contribute to the continuous improvement of QA processes, standards, methodologies, and best practices

Senior Quality Assurance Analyst

Consultant

• Lead or support the full stop-loss placement process: data collection, market submissions, quote analysis, and recommendation.
• Negotiate stop-loss contracts and renewals directly with carriers to ensure optimal pricing, terms, and coverage structures.
• Serve as a stop-loss lead on new business opportunities and client transitions from fully insured to self-funded arrangements.
• Oversee the stop-loss implementation process in coordination with TPAs and carrier partners, ensuring policies are issued accurately and on time.
• Review and reconcile contracts, disclosures, ASO provisions, and reimbursement terms for alignment and accuracy.
• Monitor large claims activity and work closely with TPAs and carriers to support timely reimbursement submissions and payments.
• Manage a portion of the stop-loss book, including strategic guidance on renewals, plan design, captives, lasers, and risk mitigation strategies.
• Help direct and manage workflow for junior team members or peers as assigned, ensuring timely, accurate delivery of client work.
• Contribute to the development of standardized templates, reporting tools, and documentation procedures to improve efficiency and scale.

Senior Stop Loss Consultant

Account Executive

• Provides operational and client service support to the Program Director by coordinating workflows, team execution, and service delivery across the team
• Maintains and services a select book of commercial insurance accounts
• Provides prompt, accurate, and professional service to clients, producers, carriers, and internal team members
• Coordinates with clients and carriers regarding renewals, remarketing efforts, policy changes, and service requests
• Monitors workflow activity and service timelines within agency systems to support SLA compliance
• Assists with onboarding, training support, and workflow consistency for team members

Commercial Lines Account Executive – Program Administration

• Provides prompt, accurate and courteous service to our clients, producers and company personnel
• Collectively plans, designs and implements appropriate insurance programs for clients that coincide with agency guidelines
• Maintains knowledge of new developments or changes with various carriers and new Federal/State laws
• Consults, informs and educates clients about coverage, exclusions and exposures
• Generates premium allocations for clients
• Negotiates rate terms and conditions with Carriers on behalf of clients
• Provides technical support to Producers
• Prepares necessary proposals, summaries of insurance and applications
• Remarkets, contacts clients and follows up in conjunction with producers
• Renews policies by agency standards
• Consults, informs and educates audit procedures to clients

Commercial Lines Account Manager

Compliance

• Develop and maintain the operational and compliance infrastructure for scaling Fortress Affinity Management
• Establish compliance documentation standards
• Govern workflows and maintain an audit-ready posture
• Partner with underwriting, service, finance, and leadership to translate program requirements
• Support internal, carrier, and regulatory audits
• Manage surplus lines compliance activities
• Track and manage state-specific filing deadlines
• Provide guidance, training, and best practices for compliance execution

Insurance Compliance and Operations Administrator

Graphics Designer

• Follow design direction to ensure projects are branded, engaging, scalable, and efficient
• Assist in creative brainstorming and ensure designs align with overall communication strategies
• Quickly solve problems, issues, or delays regarding print or digital design and production deliverables
• Work with departmental teams to create or update collateral that supports pre- and post-sales deliverables
• Help create custom designs for a revenue-generating communications program that fulfills client needs
• Participate in internal and external meetings to showcase capabilities and provide tailored guidance
• Identify new areas for learning to improve team skills and performance
• Be aware of changes in employee benefits regulations, industry trends, and best practices

Graphic Designer

• Provides prompt, accurate and courteous service to our clients, producers and company personnel
• Plans, designs and implements appropriate insurance programs for clients
• Maintains knowledge of new developments or changes with various carriers and new Federal/State laws
• Consults, informs and educates clients about coverage, exclusions and exposures
• Generates premium allocations for clients; advanced Microsoft Excel proficiency
• Negotiates rate terms and conditions with Carriers on behalf of clients
• Provides technical support to Producers
• Prepares necessary proposals, summaries of insurance and applications
• Remarkets, contacts clients and follows up
• Consults, informs and educates audit procedures to clients
• Set priorities and manages workflow

Commercial Lines Account Manager – Select Business

Data Engineer

• The Data Engineer designs, builds, and maintains scalable data pipelines and analytics solutions across our Azure cloud environment
• This role transforms raw data from multiple source systems into reliable, business-ready information that powers reporting, analytics, and operational decision-making
• The Data Engineer works closely with analysts, application developers, and business stakeholders to deliver high-quality data solutions on Snowflake, Azure Data Lake, and Microsoft Power BI
• Design, develop, and maintain ETL/ELT pipelines in Azure to ingest, transform, and integrate data from multiple source systems
• Build and optimize Snowflake-based data solutions for scalable storage, transformation, and analytics workloads
• Manage and support Azure Data Lake structures for both structured and unstructured data
• Develop interactive dashboards and reports in Microsoft Power BI to support business intelligence and operational reporting
• Implement integration solutions that connect Azure services, Snowflake, and downstream reporting platforms
• Monitor pipeline performance, troubleshoot failures, and implement enhancements to improve efficiency and reliability
• Ensure data quality, integrity, security, and consistency across all cloud data platforms
• Partner with analysts, developers, and business stakeholders to gather and refine data and reporting requirements

Solutions Engineer

• Design end-to-end technology solutions across Azure cloud, Snowflake, Power BI, and enterprise integration platforms
• Partner with business stakeholders, project teams, developers, and infrastructure teams to define solution architecture and implementation roadmaps
• Evaluate current systems, identify gaps, and recommend scalable architecture improvements and modernization strategies
• Ensure solutions align with enterprise architecture standards, security requirements, governance policies, and performance expectations
• Lead technical design discussions for cloud, data, analytics, and application architectures, with an emphasis on Azure and Snowflake
• Support project delivery teams throughout the project lifecycle by resolving design challenges and protecting architecture integrity
• Prepare and maintain architecture diagrams, design documents, and technical recommendations for stakeholders and delivery teams
• Drive continuous improvement through technology evaluation, reusable design patterns, and adoption of best practices

Solution Architect

• Lead the design and evolution of our enterprise data architecture
• Define and lead enterprise data architecture strategy across Azure data platforms, Snowflake, Azure Data Lake, analytics, and integration services
• Design scalable, secure, and high-performance data models, pipelines, and platform architectures aligned to business and technical requirements
• Establish architecture standards, governance frameworks, and best practices for data quality, lineage, security, and lifecycle management
• Oversee solution design reviews, architecture documentation, and implementation guidance for critical data initiatives
• Provide technical leadership and mentorship to data engineers, architects, and business intelligence professionals