Customer Experience Specialist, French and English Speaker
Too Good To Go
Go
Healthcare Project Manager – Implementation
HHS Careers
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $110,000 - $120,000 per year
Job Level
Mid-LevelSenior
Tech Stack
Go
About the role
- Understand the complete provider compensation solution (Heisenberg II solution) Take part in client scoping visits, document scoping response and any further questions for a follow up Develop the final project scope and get client sign off for new rollouts Create, maintain and update the requirements tracker to reflect any new scope changes Understand the client requirements, identify the system dependencies to ensure the project critical decisions are taken ahead of time Conduct elaborate knowledge transfer sessions to pass on the complete client requirements with all the necessary documents to the technical team Assist test team in creating test plans and testing efforts Coordinating with the necessary internal resources to successfully complete the scope of work on time and with quality Design the roll out approach including complete testing and training schedules and communicate to the client Create training documents and update user manuals to match the scope Manage all client queries pre and post Go-Live. Co-ordinate and facilitate meetings with clients on an on-going basis Processing any new project change requests Manage ongoing work activities including multiple client requests Evaluate and implements ways to improve system performance
Requirements
- Fluent in MS Project, Excel, PowerPoint and Word tools 3+ years of experience in an analytical or Project Management role in the Healthcare domain Healthcare industry experience required: Experience in provider compensation is preferred but not required Analytical skills required: must be comfortable with math, formulas, and Excel Ability to perform compensation calculations and interpret data Ability to lead client discussions Experience coordinating meetings and managing documentation Attention to detail, strong analytical skills and ability to effectively operate with high energy and flexibility in a fast-paced, constantly-evolving team environment Ability to manage projects with minimum supervision, deal with ambiguity, multitask and maintain tight timelines and priorities in a highly professional manner Ability to develop collaborative relationships with customers and proven track record of working collaboratively to improve customer experience Demonstrate strong interpersonal and communication skills while working with diverse audiences that includes delivery leads, developers and business analysts. Positive team player attitude with excellent verbal and written communication skills Bachelor's Degree preferred but not required
