Customer Support

• Main point of contact for customers and partners via email, chat and phone
• Answer questions via SSMM tools (Facebook, App Store, Play Store, Trustpilot)
• Handle priority/urgent cases and proactively contact stores when necessary
• Execute processes to encourage sustainable behaviour among partners and consumers
• Follow a predefined schedule and adhere to assigned shifts
• Embody the philosophy and tone of the brand and act as an ambassador
• Collaborate with other teams to spot challenges early and enhance efficiency
• Report to the Customer Experience Team Lead

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