Principal Tech Support Specialist
Entrust
CloudJavaPostgresSOAP
Customer Experience Specialist, French and English Speaker
Too Good To Go
full-time
Posted on:
Location: 🇨🇦 Canada
Visit company websiteSalary
💰 CA$48,000 - CA$50,000 per year
Job Level
Mid-LevelSenior
Tech Stack
Go
About the role
- Main point of contact for customers and partners via email, chat and phone
- Answer questions via SSMM tools (Facebook, App Store, Play Store, Trustpilot)
- Handle priority/urgent cases and proactively contact stores when necessary
- Execute processes to encourage sustainable behaviour among partners and consumers
- Follow a predefined schedule and adhere to assigned shifts
- Embody the philosophy and tone of the brand and act as an ambassador
- Collaborate with other teams to spot challenges early and enhance efficiency
- Report to the Customer Experience Team Lead
Requirements
- Previous experience in customer service, preferably in contact or call centre
- Fully written and verbal proficiency in English and French
- Fluency in Italian is a big plus
- Based in Ontario
- Comfortable working towards KPIs and performance targets
- Open to feedback and coaching
- Previous experience with CRMs Zendesk & Salesforce is a plus
- Team player with conflict resolution skills
- Comfortable in a fast-paced dynamic environment
- Detail-oriented and able to handle repetitive tasks
- Passion for sustainability and social/environmental impact
- Previous experience in a marketplace or the Food Industry is a plus
