HHAeXchange

Senior Program Manager, Solution Coordination

HHAeXchange

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Job Level

Senior

About the role

  • Accountable for enterprise program management for product-related programs/initiatives
  • Nurtures cross-functional organizational alignment and accountability
  • Facilitates and drives necessary resource planning and capacity assessments
  • Conducts the risk management and scenario planning and develops contingency and/or risk mitigation plans
  • Develop, manage, coordinate, and drive program plans for successful product development, and large strategic projects, in collaboration with cross-functional teams
  • Viewed as the cross-functional development partner you will facilitate technical discussions and be a thought leader during product reviews and be responsible for designing and executing process which facilitates product-related goal setting, decision making and business impact.
  • Develop and manage end-to-end project plans and ensure on-time delivery.
  • Track program performance with key metrics and communicate program status to stakeholders, with accountability to drive timelines, deliverables, issues, risks, and dependencies
  • Develop strong working relationships and assert influence across departments to manage stakeholder expectations and drive the overall success of large company initiatives
  • Partner with project sponsors to define and manage scope, assumptions, and constraints to ensure projects are aligned with business goals and strategies
  • Perform risk and change management on all projects
  • Responsible for proactive oversight of change management processes to communicate and reset expectations to project scope, schedule, and cost baselines

Requirements

  • 8+ years of experience managing large cross-functional initiatives from inception to launch
  • Bachelor’s Degree in Business, Computer Science, or Communications or a certification in Project Management or Lean Six Sigma.
  • Experience working within a Project Management Office, and collaboration with Product, Engineering, Marketing, Sales, Implementation, and Operations areas
  • Experience describing features and/or system details and communicating technical information effectively.
  • Expert-level communication skills with experience presenting to senior executive audiences
  • Strong understanding of SaaS business model and Product lifecycle development processes
  • Working experience with Aha!, Jira, Confluence, or similar Agile software development tools
  • Proficiency in Microsoft Office tools – Office, Visio, Excel, Project, and others
  • Ability to build strong relationships with customers and internal team members
  • Willingness to explore and adopt AI tools responsibly to enhance productivity and innovation in your role.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
program managementrisk managementchange managementproject planningstakeholder managementSaaS business modelproduct lifecycle developmentresource planningcapacity assessmentsmetrics tracking
Soft Skills
cross-functional collaborationinfluencecommunicationrelationship buildingleadershipassertivenessproblem-solvingdecision makingorganizational alignmentpresentation skills
Certifications
Project Management certificationLean Six Sigma certification