Troubleshoot and resolve production incidents across Rails framework services and cloud infrastructure, working from alerts, logs, metrics, and user-reported issues.
Use interactive application access tools safely and effectively to inspect application state, diagnose issues, and validate fixes.
Investigate and validate data directly in MySQL/PostgreSQL databases using read-only and controlled write access where appropriate.
Create and maintain scripts, Rake tasks, and internal tools to streamline incident response, data verification, and operational workflows.
Assist in incident response, including triage, escalation, documentation, and post-incident follow-ups.
Collaborate with senior engineers and DevOps to identify root causes and propose long-term fixes.
Build or enhance internal tools and dashboards that improve visibility into system health, data integrity, and operational risks.
Monitor system health, key metrics, and operational risks using dashboards and APM tools such as Datadog, New Relic, and CloudWatch.
Help improve runbooks, documentation, and operational playbooks for recurring issues.
Gradually contribute to application code changes and bug fixes outside of active incident work.

Requirements

Bachelor’s degree in Computer Science, Software Engineering, or equivalent practical experience.
2+ years of experience in software development, technical support, DevOps, or a related engineering role.
Hands-on experience with Ruby on Rails (academic, internship, or professional).
Comfort using a Rails console and understanding of Rails application structure.
Basic working knowledge of relational databases (MySQL or PostgreSQL), including querying data.
Strong problem-solving skills and the ability to debug issues methodically.
Ability to learn new systems quickly and work effectively in a production environment.
Clear written and verbal communication skills, especially during incident response.
Willingness to explore and adopt AI tools responsibly to enhance productivity and innovation in your role

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Ruby on RailsMySQLPostgreSQLscriptingRake tasksAPM toolsincident responsedata verificationdebuggingsoftware development

Soft Skills

problem-solvingcommunicationcollaborationadaptabilitymethodical approachdocumentationtriageescalationpost-incident follow-upslearning new systems

Certifications

Bachelor’s degree in Computer ScienceBachelor’s degree in Software Engineering