own the end-to-end configuration, optimization, and ongoing management of Gainsight CS, Gainsight PX, and Pendo.
collaborate cross-functionally with Customer Success, Customer Experience, Product, Marketing, RevOps, and IT to translate customer and digital engagement strategies into actionable workflows, dashboards, and automated programs.
ensure these systems are fully leveraged to support team objectives and drive efficiency.
continuously identify opportunities to improve adoption and integration across the customer operations ecosystem.

Requirements

Bachelor’s degree or equivalent experience in customer success, marketing, operations, or related fields.
Hands-on experience administering Gainsight CS and Gainsight PX and/or Pendo in a SaaS environment.
Strong analytical skills; ability to build reports, dashboards, and automated workflows.
Familiarity with CRM systems (Salesforce preferred) and data integration best practices.
Excellent communication, project management, and stakeholder collaboration skills.
Willingness to explore and adopt AI tools responsibly to enhance productivity and innovation in your role.
Gainsight Administrator Certification or Associate Admin level (preferred).
Experience with marketing automation platforms, BI tools (e.g., Power BI, Tableau), SQL, HTML/CSS for in-app messaging (preferred).
Experience designing and maintaining cross-platform integrations (e.g., HubSpot ↔ Salesforce, Gainsight ↔ BI tools) (preferred).
Experience providing enablement or training to internal teams on platforms (preferred).
Background in B2B SaaS, customer success operations, or digital customer experience (preferred).

Benefits

competitive health plans
paid time-off
company paid holidays
401K retirement program with a Company elected match
other company sponsored programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

Gainsight CSGainsight PXPendoSQLHTMLCSSreport buildingdashboard creationautomated workflowscross-platform integrations

Soft skills

analytical skillscommunicationproject managementstakeholder collaborationadaptabilitycustomer engagementteam collaborationproblem-solvinginnovationtraining

Certifications

Gainsight Administrator CertificationAssociate Admin level