Hexion Inc.

Customer Support

• Serve as a primary technical contact for commercial customers, building strong working relationships through regular communication and technical meetings.
• Collaborate with the sales and product teams to understand customer requirements and align product solutions accordingly.
• Evaluate customer needs and recommend or coordinate modifications to existing products.
• Work with R&D and production teams to develop and validate customized formulations or adjustments.
• Respond to customer quality concerns and lead investigations in coordination with quality assurance and production.
• Provide detailed reports and corrective action plans to customers where necessary.
• Plan, coordinate, and support customer product trials, ensuring accurate testing, documentation, and follow-up.
• Provide on-site or remote technical support during trials to ensure product performance and compliance with customer specifications.
• Review and approve customer recipes and rework requests in line with internal standards and customer expectations.
• Maintain accurate records of approvals, specifications, and technical communications.
• Gather customer feedback to inform product development, continuous improvement initiatives, and service enhancements.
• Support internal training and knowledge sharing based on customer experience and industry trends.

Technical Specialist – Commercial Customer Support