Hewlett Packard Enterprise

Customer Support

• Serve as primary point of contact for service delivery partners queries.
• Support service delivery partners and internal HPE team members via email, chat, phone calls.
• Assist on a timely manner internal and external HPE customers queries.
• Provide accurate guidance for service delivery enablement requests.
• Monitor open cases/projects to ensure proper resolution.
• Help driving operational improvements for assigned process.
• Escalate procedure issues in a timely manner to the corresponding internal HPE team when necessary.
• Collect necessary information based on region specifics to secure proper service delivery configuration.
• Perform regular quality checks to ensure process success.
• Working relationships: Internal: Global Center of Partner Success and Excellence GEO/Country/Tower teams WW Partner Delivery Other HPE teams External: Channel Partners Representatives.

Partner Support Specialist

Procurement

• Own regional surface freight sourcing intelligence across FTL, LTL, and brokerage markets
• Develop and maintain lane-level and market benchmarks to support RFQs, negotiations, and budgeting.
• Provide analytical support for RFIs, RFQs, and renegotiations, including rate normalization, scenario modeling, and total landed cost comparisons.
• Apply standardized savings and cost-avoidance logic to ensure consistency, auditability, and credibility.
• Monitor key cost drivers such as fuel indices, accessorials, labor, capacity, and regulatory changes.
• Support TMS-enabled and digital RFQ processes by defining analytics and data requirements.
• Work closely with Global Logistics Sourcing, Finance, Contracts, Operations, and Digital teams to align analytics with business objectives.

Partner Support Specialist

Logistics Sourcing Intelligence Manager