Partner Support Specialist

Hewlett Packard Enterprise

. Serve as primary point of contact for service delivery partners queries.

Posted 5/12/2026full-timeHeredia • 🇨🇷 Costa RicaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Serve as primary point of contact for service delivery partners queries.
Support service delivery partners and internal HPE team members via email, chat, phone calls.
Assist on a timely manner internal and external HPE customers queries.
Provide accurate guidance for service delivery enablement requests.
Monitor open cases/projects to ensure proper resolution.
Help driving operational improvements for assigned process.
Escalate procedure issues in a timely manner to the corresponding internal HPE team when necessary.
Collect necessary information based on region specifics to secure proper service delivery configuration.
Perform regular quality checks to ensure process success.
Working relationships: Internal: Global Center of Partner Success and Excellence GEO/Country/Tower teams WW Partner Delivery Other HPE teams External: Channel Partners Representatives.

Requirements

What you’ll need

Typically, 3+ years’ experience in related business.
Typically, first level university degree or equivalent work experience.
Proficient in Microsoft Office (Word, Excel, PowerPoint)
CRM tools Knowledge: SFDC, SAP, S4 HANA.
Excellent communication and interpersonal skills.
Ability to work independently and collaboratively within a team.
Detail-oriented with strong organizational skills.
Analytical Skills: Understanding market trends, analysing data, and identifying potential risks in system configurations.
Negotiation Skills: Ability to engage in discussions to reach mutually beneficial agreements.
Problem-Solving Skills: Ability to address client needs and find solutions quickly and efficiently.
Time Management: Prioritizing tasks and managing time to handle various responsibilities effectively.
Additional Skills: Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Personal Initiative.
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Benefits

Comp & perks

Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

service deliveryquality checksdata analysisproblem-solvingnegotiationtime managementorganizational skillsanalytical skillsaction planningcustomer experience strategy

Soft Skills

communicationinterpersonal skillsindependent workcollaborative teamworkdetail-orientedaccountabilitycreativitycritical thinkingempathygrowth mindset

Certifications

first level university degree