Salesforce Advanced Administrator
Hewlett Packard Enterprise
full-time
Posted on:
Location Type: Office
Location: Bangalore • India
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About the role
- Provide L2/L3 production support for the HPE Operations Salesforce Service Cloud Platform, Certinia PS and Customer Success Clouds
- Providing technical support for complex operational issues
- Provide user account set up and modifications for new and existing users
- Contribute to New Service Introductions – NSIs, and other project work as necessary
- Participate in releases and engage closely with other teams within Services Technology Enablement (e.g. Workflow Innovation Planning, BLAST, ITID, MoC) to ensure successful releases
- Being familiar with the latest version of the HPE Operations Delivery Roadmap
- Identifying Configuration work appropriate for Citizen Development work or coding work required by HPE-IT, DXC and/or other system integrator
- Participating as a technical advisor for the post-warranty sign-off
- Perform Configuration changes in the SFDC/PSA platform that might be required to enable operations
- Ability to collaborate across various orgs & geos
- Perform Cost Avoidance work
Requirements
- 1st level University degree
- 5+ years in like service delivery technical/business roles
- Strong analytical and troubleshooting skills
- Fluent in written and verbal English
- Strong communication and presentation skills
- Demonstrates an in-depth knowledge of key Services business working practices and operational policies, processes, and methodologies
- Proven ability to work and collaborate virtually
- Salesforce CRM and PSA user experience
- Familiarity with business processes (i.e., Support Services Delivery, Global Client Management, Professional Services Delivery, CSLV, Greenlake Quote to Cash, etc.)
Benefits
- Health & Wellbeing
- Personal & Professional Development
- Unconditional Inclusion
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
L2 supportL3 supportSalesforce Service CloudCertinia PSCustomer Success CloudConfiguration changesCitizen Developmentanalytical skillstroubleshooting skillsuser account management
Soft skills
communication skillspresentation skillscollaborationanalytical thinkingtroubleshootingvirtual collaborationadaptabilityproblem-solvingteamworkstakeholder engagement
Certifications
1st level University degree