Senior Manager, CX & BPI
Hewlett Packard Enterprise
full-time
Posted on:
Location Type: Hybrid
Location: Bangalore • India
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Job Level
About the role
- Provides direct and ongoing leadership for an organization of multiple individual contributors designing and developing assessment, management and improvement solutions utilizing multiple disciplines for Q2C, Supply Chain and Services processes.
- Manages headcount, deliverables, schedules, and costs for multiple ongoing projects and programs, ensuring that resources are appropriately allocated, and that goals, objectives, timelines, and budgets are met in accordance with program and organizational roadmaps.
- Engages with senior leaders and other stakeholders to communicate program status, escalate issues, and guide and influence strategic decision-making.
- Proactively identifies opportunities for process improvement and cost reductions opportunities.
- Provides overall people-care management for direct reports, including hiring, setting and monitoring of annual performance plans, coaching, and career development; drives and fosters organization-wide performance standards, expectations, and practices to support ongoing team member and process development.
Requirements
- Bachelor's Degree or equivalent experience required.
- Advanced university degree preferred.
- Lean Six Sigma or other Quality certification preferred.
- Typically, 10 or more years of related work experience, including 5 or more years of people management experience.
- Advanced leadership skills, including coaching, teambuilding, conflict resolution, and management.
- Advanced project management skills including time and risk management, resource prioritization, and project structuring.
- Excellent analytical and problem-solving skills.
- Strong people management skills to drive workforce development across geographies and achieve desired results.
- Advanced communication skills catered to a wide variety of audiences (e.g. written, verbal, executive storytelling, presentation); mastery in English and local language.
- Superior business acumen, technical knowledge, and industry experience encompassing one or more quality management domains.
- Advanced multi-tasking and prioritization skills.
- Advanced relationship management skills, including partnering and consulting.
- Strong understanding of the company´s policies and processes.
- Experience in one of the areas of Supply Chain (Plan, Source, Manufacture, Deliver), Sales Operations, Product Management and/or Services is preferred.
Benefits
- Health & Wellbeing: Comprehensive suite of benefits for physical, financial, and emotional wellbeing.
- Personal & Professional Development: Investment in your career with specific programs for growth.
- Unconditional Inclusion: Emphasis on individual uniqueness and varied backgrounds.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementprocess improvementcost reductionanalytical skillsproblem-solvingresource prioritizationtime managementrisk managementteambuildingconflict resolution
Soft skills
leadershipcoachingcommunicationrelationship managementmulti-taskingprioritizationpeople managementexecutive storytellingpresentation skillsbusiness acumen
Certifications
Lean Six SigmaQuality certification