HEST

Customer Support

• Respond to customer inquiries via phone, email, and live chat
• Resolve customer issues, ensuring a high level of customer satisfaction
• Collaborate with sales and operations teams to address customer needs and concerns
• Process customer orders, returns, and exchanges
• Maintain accurate and up-to-date customer records
• Provide product information, recommendations, and assistance to customers
• Monitor and respond to customer reviews and feedback
• Work primarily in person at HEST's Seattle office, with occasional remote weekend coverage during peak sales periods

Customer Service Associate

Operations

• Create and manage sales orders and customer invoices; own accounts receivable follow-up and aging
• Reconcile vendor and supplier invoices against purchase orders; identify and resolve discrepancies
• Code vendor invoices for payment processing; maintain organized documentation for finance review
• Assist with cycle counts and help maintain accurate inventory records
• Monitor order and shipment status; research unreceived orders and review inventory quantities across multiple locations
• Support inventory forecasting activities
• Pull wholesale and channel performance reports to support sales planning and operational decision-making
• Support EDI and manual order processing workflows alongside the operations team
• Identify process inefficiencies and propose improvements
• Learn and adapt quickly to new software tools as the company evolves; become a power user across operational systems
• Assist with ERP implementation

Customer Service Associate

Operations Coordinator