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Customer Service Associate
HESTCustomer Service Associate supporting customers for HEST, a premium outdoor brand creating products for better sleep and recovery outdoors. Handling inquiries, orders, returns, and customer feedback.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills by effectively responding to inquiries and resolving issues while maintaining high customer satisfaction. Proficient in managing customer records and collaborating with teams to meet customer needs in a fast-paced environment.
Highest-signal resume keywords
Customer Service ExperienceExcellent Communication SkillsProblem-Solving AbilitiesMultitasking and PrioritizationDetail-Oriented
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Interpersonal SkillsOrganizational Skills
Tools & Technologies
Microsoft OfficeGoogle Workspace
Industry Keywords
Customer InquiriesCustomer SatisfactionCustomer OrdersCustomer FeedbackSales Collaboration
About the role
Key responsibilities & impact- Respond to customer inquiries via phone, email, and live chat
- Resolve customer issues, ensuring a high level of customer satisfaction
- Collaborate with sales and operations teams to address customer needs and concerns
- Process customer orders, returns, and exchanges
- Maintain accurate and up-to-date customer records
- Provide product information, recommendations, and assistance to customers
- Monitor and respond to customer reviews and feedback
- Work primarily in person at HEST's Seattle office, with occasional remote weekend coverage during peak sales periods
Requirements
What you’ll need- Previous experience in customer service or a related role
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to multitask and prioritize in a fast-paced environment
- Detail-oriented with strong organizational skills
- Proficient in computer applications such as Microsoft Office or Google Workspace
Benefits
Comp & perks- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Work From Home