Herspiegel

Operations

• Contribute to the seamless support and delivery of the Operations Team’s activities
• Manage the capacity process and support financial management of projects
• Evaluate project needs and align internal and contractor resources appropriately using CMap throughout the project lifecycle
• Liaise with project specialists and project leads in other service lines to support resourcing for cross-functional projects
• Monitor assigned delivery team workload, identify resourcing risks, and propose proactive solutions
• Ensure accurate CMap data entry across revenue scheduling, invoicing, timelines, and project estimates
• Produce regular reporting to support financial performance reviews
• Support development and continuous improvement of SOPs and project infrastructure
• Assist with onboarding and upskilling of team members
• Maintain accurate project and team allocations in the CMap and related tools

Senior Project Operations Specialist

Consultant

• Co-Lead client engagements, manage multiple concurrent projects, and build long-term client relationships.
• Execute with Managers on client deliverables such as business cases, therapeutic landscapes, launch plans, strategic frameworks, and educational tools.
• Translate complex operational and financial insights into clear, actionable recommendations for senior-level clients.
• Lead end-to-end vendor RFP/RFI processes, scoring, and governance to support Patient Services operations.
• Manage hub, specialty pharmacy, and vendor implementations, including call center setup, data integration, and cross-functional coordination.
• Conduct vendor audits and develop SOPs, BRDs, and workflows for case management, call centers, and field support.
• Build vendor governance dashboards, KPIs, and continuous improvement initiatives using Six Sigma principles.
• Create and maintain financial and forecasting models for copay, PAP, trial, FRM, and Patient Services budgets.
• Contribute to business growth through opportunity identification, thought leadership, and innovative client solutions.

Senior Project Operations Specialist

Senior Consultant, Patient Services