Senior Project Operations Specialist
Herspiegel
full-time
Posted on:
Location Type: Office
Location: Toronto • 🇨🇦 Canada
Visit company websiteJob Level
Senior
About the role
- Contribute to the seamless support and delivery of the Operations Team’s activities
- Manage the capacity process and support financial management of projects
- Evaluate project needs and align internal and contractor resources appropriately using CMap throughout the project lifecycle
- Liaise with project specialists and project leads in other service lines to support resourcing for cross-functional projects
- Monitor assigned delivery team workload, identify resourcing risks, and propose proactive solutions
- Ensure accurate CMap data entry across revenue scheduling, invoicing, timelines, and project estimates
- Produce regular reporting to support financial performance reviews
- Support development and continuous improvement of SOPs and project infrastructure
- Assist with onboarding and upskilling of team members
- Maintain accurate project and team allocations in the CMap and related tools
Requirements
- Bachelor’s degree (or equivalent experience) in Business Administration, HR, Operations
- Minimum 2+ years in administrative support
- Ensure effective support and seamless co-ordination across business and office operations, marketing, and events
- Maintain accuracy in planning, documentation, and execution of tasks
- Ability to juggle multiple tasks and lead small projects in a timely manner and to a high quality
- Assist key team members in maintaining high-quality business operations delivery
- Identify and implement improvements to streamline processes and enhance efficiency
- Work closely with internal teams and external partners to support business activities
- Excellent written and verbal communication skills with a friendly and professional approach
- Embrace change management and promote a positive attitude to organizational growth and development
- Language Proficiency: Possess exceptional fluency in English, both spoken and written, native or at a strong business-standard level (CEFR C1/C2). Other languages beneficial but not essential.
- Proficient in Microsoft Office Suite (Teams, Word, Excel, PowerPoint).
Benefits
- Health insurance
- flexible working arrangements
- professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementfinancial managementdata entryreportingprocess improvementcapacity managementresource allocationSOP developmentonboardingadministrative support
Soft skills
communicationorganizational skillsleadershipproblem-solvingmultitaskingteam collaborationchange managementattention to detailtime managementpositive attitude
Certifications
Bachelor’s degree in Business AdministrationHROperations