Customer Service Associate
Heritage Pool Supply Group, Inc.
full-time
Posted on:
Location Type: Office
Location: Roca • New York • United States
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About the role
- Provide exceptional customer service by effectively interacting with clients through phone, email, and in-person consultations
- Accurately process and manage customer transactions at the sales counter using the company’s computer system to ensure efficient and precise order fulfillment
- Create detailed sales orders and quotes, utilizing customer measurements to estimate material needs and project costs with accuracy
- Coordinate and schedule truck deliveries with precision, ensuring optimal logistics and customer satisfaction
- Contribute to inventory management by participating in cycle counts, order picking, staging, replenishment, and shipping/receiving activities
- Collaborate with management and team members to communicate customer needs and special order material requests
- Maintain a clean and organized work environment, promoting operational efficiency and adherence to safety standards
- Work collaboratively with warehouse and sales team members to ensure efficient operations and exceptional customer service
Requirements
- Prior experience in a customer service or sales role is preferred
- Proficiency in basic computer operations and internet navigation
- Experience or familiarity with point-of-sale systems and order entry procedures
- Capability to handle physical demands, including lifting up to 50 lbs
- Ability to work in varied conditions, including warehouses and outdoor environments
- Willingness and ability to work overtime as needed during the peak season
- Capability to pass a pre-employment background/drug test
- Bilingual proficiency in English and Spanish is preferred
- Previous experience with irrigation or landscaping products is preferred
- Forklift operation experience/Current forklift certification and other relevant qualifications that enhance operational efficiency and safety in warehouse and shipping environments
Benefits
- Competitive weekly/bi-weekly pay
- Discretionary bonuses
- 401(k) with company match
- Employee Stock Purchase Plan
- Paid time off (vacation, sick, volunteer, holidays, birthday, floating)
- Medical/dental/vision
- Flexible spending accounts
- Company-paid life and short-term disability
- Optional long-term disability
- Additional life insurance
- Safety Program with Bonuses for our Drivers
- Employee Referral Bonus Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
point-of-sale systemsorder entry proceduresinventory managementsales order creationlogistics coordinationcustomer transaction processinglifting up to 50 lbsforklift operation
Soft Skills
customer servicecommunicationcollaborationorganizational skillsattention to detailproblem-solvingadaptability
Certifications
forklift certification