Heritage Pool Supply Group, Inc.

Customer Support

• Provide exceptional customer service by effectively interacting with clients through phone, email, and in-person consultations
• Accurately process and manage customer transactions at the sales counter using the company’s computer system to ensure efficient and precise order fulfillment
• Create detailed sales orders and quotes, utilizing customer measurements to estimate material needs and project costs with accuracy
• Coordinate and schedule truck deliveries with precision, ensuring optimal logistics and customer satisfaction
• Contribute to inventory management by participating in cycle counts, order picking, staging, replenishment, and shipping/receiving activities
• Collaborate with management and team members to communicate customer needs and special order material requests
• Maintain a clean and organized work environment, promoting operational efficiency and adherence to safety standards
• Work collaboratively with warehouse and sales team members to ensure efficient operations and exceptional customer service

Customer Service Associate