Own escalations: take the most technical support tickets and unblock users quickly
Deep debugging: reproduce issues, inspect logs, isolate root causes, and propose fixes/workarounds
Architecture guidance: advise on app structure, data modeling, auth, payments, performance, and deployment patterns
Incident handling: diagnose platform issues vs user issues, coordinate internally, communicate status clearly
Knowledge base: write high-signal docs, runbooks, and troubleshooting guides
Automation: build tooling to detect common failures, generate better diagnostics, and reduce repeat tickets
Feedback loop: surface product gaps, propose improvements, and help implement fixes where needed

Requirements

Strong TypeScript and modern web fundamentals (HTTP, APIs, auth, databases)
Proven ability to debug production issues (logs, traces, repros, minimal test cases)
Strong systems thinking: architecture (scalability, reliability, performance, security basics)
Excellent written communication: concise explanations, clear action plans, good incident updates
Experience working in a customer facing role (sales, pre-sales, customer support, etc)
Ideally experience supporting developers or working in a high-velocity product environment

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

TypeScriptHTTPAPIsdatabasesdebuggingarchitecturescalabilityreliabilityperformancesecurity

Soft Skills

written communicationsystems thinkingproblem-solvingcustomer supportincident handlingcollaborationfeedbackdocumentationclear communicationproactive