Hercules

Community Manager

• Forum ownership + support routing: ensure every thread gets answered or redirected correctly (docs, support ticket, technical escalation)
• Hands-on technical help: help users build apps, debug common issues, provide fixes/workarounds, and hop on calls to unblock
• Automation + workflows: build systems that make support fast and scalable (macros, templates, AI workflows, routing)
• Community programs: ambassadors, rewards/recognition, office hours, AMAs, hackathons
• Feedback loop: triage/categorize/summarize themes and feed them into roadmap decisions; build lightweight fixes for recurring issues when needed

Technical Community Lead

Operations

• Billing operations: refunds, disputes/chargebacks, invoices, plan changes, account migrations, access issues
• Non-technical support: handle requests when AI support fails or users need human help
• Triage and routing: classify issues, gather context, and escalate to Technical Support/Engineering with clean repro details
• SLAs and outcomes: define and run response SLAs, backlog health, and customer outcome accountability
• Escalations + prioritization: manage hot accounts, incidents, and cross-team prioritization with engineering/product
• Light commercial motion: coordinate renewals/upsells, identify expansion signals, and hand off to sales/success when needed
• Operating cadence: weekly reviews, tooling, macros, playbooks, and continuous improvement across support ops

Customer Operations Lead

Account Manager

• Sponsored creator and influencer program across major and micro channels
• Sourcing + outreach: identify creators, run inbound/outbound, maintain pipeline
• Negotiation + contracts: rates, terms, deliverables, timelines, and compliance
• Briefs + approvals: creative direction, messaging, brand safety, review workflow
• Deliverable ops: timelines, revisions, posting verification, link/UTM setup
• Tracking + reporting: performance by creator, format, platform, and cohort quality

Creator Partnerships Lead

Full-stack Engineer

• build and maintain infrastructure to support 1000s of concurrently running dev machines
• build and maintain infrastructure to support 100s of thousands of concurrent websockets connections
• manage backend and database for 100s of thousands of users apps
• manage internal rules, styles guides, and other prompts for coding assistants

Software Engineer, Infrastructure

• Lead full-stack product engineering projects
• Build end-end features for various solutions like Commerce, CMS, Email, etc
• Develop novel AI agent features, collaboration features, and marketplace infrastructure
• Create internal rules, style guides, and other prompts for AI coding assistants
• Iterate and maintain high code quality with AI coding tools

Software Engineer, Product

SEO Marketing

• Use AI to generate 1,000s of pages for how-to guides, comparison pages, templates, and more
• Track and optimize our earned placements across search engines (Google, Bing etc) and AI answer engines (ChatGPT, Gemini, Claude)
• Maintain a high content quality bar through evals and human review
• Analyze key word trends to determine optimal pages to create
• Implement other creative strategies to generate backlinks and other earned placements to support SEO/AEO
• Stay on the cutting edge of AI to find new, AI-native ways of optimizing our SEO/AEO

Programmatic SEO/AEO Lead

Artificial Intelligence

• Pick one specific growth wedge and own it end-to-end (programmatic SEO, paid ads, lifecycle, etc.)
• Build an AI-driven system to execute it at scale.
• Run tight loops: ship, measure, learn, repeat.
• Turn what works into durable infrastructure we keep scaling.

Growth Hacker – AI-native

Support Engineer

• Own escalations: take the most technical support tickets and unblock users quickly
• Deep debugging: reproduce issues, inspect logs, isolate root causes, and propose fixes/workarounds
• Architecture guidance: advise on app structure, data modeling, auth, payments, performance, and deployment patterns
• Incident handling: diagnose platform issues vs user issues, coordinate internally, communicate status clearly
• Knowledge base: write high-signal docs, runbooks, and troubleshooting guides
• Automation: build tooling to detect common failures, generate better diagnostics, and reduce repeat tickets
• Feedback loop: surface product gaps, propose improvements, and help implement fixes where needed

Technical Customer Support Engineer

Performance Marketing

• Own channel strategy + budgets across the platforms above.
• Build campaign architecture (targeting, bidding, pacing, landing pages).
• Run a creative machine (UGC-style concepts, hooks, copy, statics, short-form video).
• Own measurement + tracking from click → paid user; improve attribution quality.
• Automate ops/reporting/analysis to move faster with less manual work.

Performance Marketing Lead – Paid Growth

Content Marketing Manager

• Own organic growth end-to-end: thought leadership, social channels, newsletter, and video.
• Lead all Hercules' organic content across various channels: X/Twitter, LinkedIn, Instagram, TikTok, Newsletter, Blog.
• Manage contractors including hiring/editing writers, creating briefs, and ensuring high quality output by meeting deadlines.
• Direct video production for launch videos and customer testimonials.
• Repurpose assets into various formats while ensuring quality control.

Content & Social Lead

• Channel distribution deals: identify targets, build the pitch, negotiate terms, close partnerships
• Affiliate program: define structure (tiers, incentives, attribution window), recruit affiliates, and scale
• Tracking + payouts: attribution, fraud prevention, payout rules, and reporting
• Partner enablement: onboarding, messaging, assets, demo flows, and ongoing support
• Co-marketing: launches, webinars, newsletters, marketplace listings, and joint announcements
• Partner pipeline + relationship management: CRM pipeline, cadence, QBRs (quarterly business reviews), renewals/expansions