Plan, lead, organize and control projects from beginning to end
Serve as a primary point of contact for both internal and external customers during all phases of the implementation project to achieve defined success, including the recognition and handling of escalated customer issues.
Set appropriate customer expectations
Ensure timely and effective customer service expectations are met and/or exceeded at all times
Manage multiple/simultaneous implementation projects
Resolve advanced customer escalations
Track all correspondence and completed tasks to provide accurate record of account/project history
Professionally establish strong working relationships with other people and teams
Recognize and provide input into process improvement
May participate in special projects or other duties as assigned
Responsible to work toward and assist in the achievement of individual, team, department, and company goals
Develop professional credibility with internal and external customers

Requirements

Typically 3 to 5 or more years of increasing responsibility in terms of any applicable professional experience
Typically a Bachelor's Degree or global equivalent in related discipline
Excellent customer service, organizational, and time management skills
Strong ability to calmly and professionally manage and diffuse stressful situations.
Excellent computer skills including Microsoft Office applications, CRM, SaaS applications, and internet browsers
Excellent technical skills including (Network configurations, WANs, Citrix, Virtual Server, 3rd party ISPs, Windows SQL Server, hosted solutions, etc.)
Excellent verbal and written communication skills including both inbound and outbound phone calls
Excellent documentation skills
Good understanding of industry practices
Proficient with tools, systems, and procedures
Good decision making, analysis and problem solving skills with ability to multi-task
Proven professional experience with both client/server and cloud based (SaaS) applications and services
Proven professional experience with regulatory compliance and requirements including HIPAA
Proven professional experience with project management, including scheduling of tasks and management of small to mid-size projects including multi-site locations including multi-site locations
Nice to have: Practice management software and services including Henry Schein solutions
5 plus years experience in the dental industry
Project management experience and/or certifications (CAPM, PMP, Project+, etc.),

Benefits

Medical, Dental and Vision Coverage
401K Plan with Company Match
Paid Time Off (PTO)
Paid Parental Leave
Short Term Disability
Work Life Assistance Program
Health Savings and Flexible Spending Accounts
Education Benefits
Worldwide Scholarship Program
Volunteer Opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

project managementcustomer servicenetwork configurationsWANsCitrixVirtual ServerWindows SQL ServerSaaS applicationsdocumentation skillsregulatory compliance

Soft skills

organizational skillstime managementstress managementcommunication skillsproblem solvingdecision makingrelationship buildingprocess improvementmulti-taskingprofessional credibility

Certifications

CAPMPMPProject+