Henry Schein One

Backend Engineer

• Lead and grow an engineering team delivering mission-critical software to dental practices and their patients
• Directly oversee a team of various levels of engineers (onshore and nearshore) and influence engineering practices, technical execution, and outcomes across the organization
• Drive clarity, accountability, and alignment through effective communication of goals, priorities, and status to team members and stakeholders
• Support hiring, onboarding, coaching, performance management, and career development to attract and retain top engineering talent
• Establish and ensure adherence to standards for software engineering, analysis, QA, and project delivery
• Foster a culture of ownership, collaboration, innovation, and continuous improvement
• Partner with Product and UX to deliver customer-centric solutions that align with strategic initiatives
• Monitor and manage project scope, forecasts, risks, and budgets
• Promote mature DevOps practices, continuous integration/deployment, and test-driven development

Manager, Software Engineering – .NET

Solutions Engineer

• Plan, lead, organize and control projects from beginning to end
• Serve as a primary point of contact for both internal and external customers during all phases of the implementation project
• Set appropriate customer expectations
• Ensure timely and effective customer service expectations are met and/or exceeded at all times
• Manage multiple/simultaneous implementation projects
• Resolve advanced customer escalations
• Track all correspondence and completed tasks to provide accurate record of account/project history
• Professionally establish strong working relationships with other people and teams
• Recognize and provide input into process improvement
• Develop professional credibility with internal and external customers
• Responsible to work toward and assist in the achievement of individual, team, department, and company goals

Software Implementation Project Manager

Product Manager

• Evaluate trade-off decisions across the customer experience, development and operational support in partnership with teams
• Create useful, intuitive data products that help our customers grow their business
• Review customer feedback, prioritize it, and transform it into clearly defined product requirements
• Be the customer advocate for solution designs
• Work closely with the development team to ensure releases meet -- and exceed -- customer expectations
• Coordinate with other product managers and engineers to deliver product functionality that set us apart from our competition
• Continuously monitor, measure and report on key business and customer metrics. Identify areas for continuous testing and optimization
• Work closely with Customer Support, Customer Success and Marketing to launch new capabilities
• Be the most knowledgeable person in the company on assigned product(s)
• Help the consulting and sales teams solve problems and discover innovative answers to hard questions
• Work closely with other teams to create materials including white papers, help documentation, blog posts, and customer presentations
• Collaborate across internal partners (Sales, Account Management, Support, Development, and Marketing) as well as external customers to understand challenges/requirements for innovative solutions that help customers get to agreement faster
• Visit customers and attend industry events
• Travel/Physical Demands Travel typically less than 10%

Senior Product Manager, Data Platform

• Lead the design, development, and maintenance of the Data Platform APIs
• Continuously monitor, optimize, and improve data pipelines
• Work closely with programming and product teams, ensuring that best practices are followed
• Oversee development tools, including their maintenance, licensing, and team training
• Guide and mentor junior engineers on best practices across multiple programming languages
• Assist in creating clear user documentation and offer technical support
• Communicate technical concepts effectively to senior management
• Actively engage in all relevant Software Development Lifecycle (SDLC) meetings

Senior API Engineer, Data Platform

• This position is responsible for providing technical and functional solution discovery and demonstrations to prospective and existing customers to support new sales, retention, and expansion opportunities.
• Create and deliver Henry Schein One (HS1) presentations and product demonstrations that reflect the value of the solution and outcomes provided to the customer.
• Primary focus and expertise is on customers / accounts in the 1-7 segment.
• Design, validate, and present HS1 software solutions to include advanced product concepts, future direction, and 3rd party complimentary products.
• Present and articulate HS1 product's strengths, relative to competitors.
• Spend up to 80% of time performing technical presentations for customers, partners, and prospects.
• Provide consultative technical and sales support for Dental Analytics Solutions (Jarvis Analytics).
• Translate product features into customer insights and value drivers.
• Interact with Product Management to refine Henry Schein One Products and technical Features to improve the user experience overall product adoption.
• Work collaboratively with Product Management, Marketing and Engineering during the development, launch and continuing refinement of existing and new HS1 products.
• Effectively communicate the necessity of required features to Product Management from the customer perspective.
• Use industry knowledge and competitive intelligence to create compelling cases for features that not only ensure parody but elevate the HS1 suite of products to best in class.
• Assist Manager, Solutions Consulting Engineers in tracking of planned Product Roadmap items to support the on-time delivery of new features and participate in communicating status, planned functionality and release dates of Roadmap features.
• May assist with responses and repository of Request for Proposal and Request for Information documents.
• Collaborate with the Services and Customer Success teams to advise in the successful implementation of HS1 purchased solutions if needed.
• May attend trade shows and create / deliver presentations at industry events.
• Travel typically less than 10%.

Manager, Software Engineering – .NET

Software Implementation Project Manager

Senior Product Manager, Data Platform

Senior API Engineer, Data Platform

Solutions Consultant, Dental SaaS