Henry Schein One

Project Manager

• Design, implement, test, and document functionality based on customer business requirements and workflows
• Plan, lead, organize and control projects from beginning to end
• Serve as a primary point of contact for both internal and external customers during all phases of the implementation project to achieve defined success, including the recognition and handling of escalated customer issues.
• Set appropriate customer expectations
• Ensure timely and effective customer service expectations are always met and/or exceeded times
• Manage multiple/simultaneous implementation projects
• Resolve advanced customer escalations
• Track all correspondence and completed tasks to provide accurate record of account/project history
• Professionally establish strong working relationships with other people and teams
• Recognize and provide input into process improvement
• May participate in special projects or other duties as assigned
• Responsible for working towards and assisting in the achievement of individual, team, department, and company goals
• Travel typically less than 10%. Office environment. No special physical demands required.

Implementation Project Manager

Solutions Engineer

• This position is responsible for providing technical and functional solution discovery and demonstrations to prospective and existing customers to support new sales, retention, and expansion opportunities within the TechCentral managed services business.
• The Solutions Consultant partners closely with Sales, Henry Schein Dental field teams, and internal SaaS stakeholders to design, position, and demonstrate integrated IT solutions for dental practices and DSOs.
• This role supports both recurring managed IT services (MSP) and one-time technology and infrastructure projects, including servers, workstations, networking, security, and cloud solutions.
• The primary focus is on customers and accounts in the 1–7 segment, with exposure to larger group practices as needed.
• The Solutions Consultant creates and delivers TechCentral presentations and solution demonstrations that clearly articulate business outcomes, risk mitigation, and operational value.
• This role designs, validates, and presents end-to-end technology solutions that may include Henry Schein One software, TechCentral managed services, and third-party complementary products, while clearly differentiating TechCentral’s approach relative to competitors.
• This role may also partner with Marketing to create enablement content such as videos, webinars, and presentations.

Solutions Consultant – Dental HaaS/SaaS

Financial Planning and Analysis

• Lead annual operating plan (AOP), rolling forecast, and long-range planning processes across subscription and transactional revenue streams
• Develop and maintain robust ARR, bookings, churn, expansion, and margin models
• Partner with executive leadership to evaluate strategic initiatives, pricing changes, investments, and growth opportunities
• Support partnership/commercial activities through financial modeling, synergy analysis, and post-agreement performance tracking
• Own monthly close, forecast, & MBR meeting content, presentations, and deadlines
• Build and own executive dashboards and KPI frameworks (ARR, NRR, CAC, LTV, gross margin, EBITDA, cash flow)
• Provide timely, actionable insights on variances to plan, trends, and risks
• Translate complex financial data into clear narratives for executives and board stakeholders
• Establish consistent metrics and definitions across the organization to ensure alignment and trust in data
• Act as a strategic finance partner to Sales, Marketing, Product, and Customer Success leaders
• Support go-to-market planning with Revenue Operations team including quota setting, capacity modeling, pipeline health, and productivity analysis
• Partner with Product and Engineering on roadmap prioritization, ROI analysis, and investment tradeoffs
• Support Customer Success with churn, retention, and expansion analytics
• Partner with HR to ensure hiring/backfill needs are met and aligned with forecast
• Build, mentor, and scale a high-performing FP&A and analytics organization
• Drive process automation, system improvements, and data integration across finance and operational platforms
• Establish best-in-class planning, forecasting, and reporting cadence suitable for a growing software organization
• Champion a culture of accountability, curiosity, and continuous improvement

Executive Director, Financial Planning and Analysis – FP&A

Product Manager

• Develop, own, and execute a cohesive product strategy for Revenue Cycle Management and Patient Payments across Henry Schein One
• Lead and grow a team of Product Managers through mentorship, coaching, and development, fostering a high-performance and customer-focused culture
• Deeply understand customer workflows and pain points related to insurance, billing, claims, payments, and collections through research and direct engagement
• Translate customer and market insights into clear product priorities and a data-informed roadmap aligned to business objectives
• Define and monitor success metrics and KPIs such as days in A/R, collection rates, payment adoption, reimbursement accuracy, and patient payment conversion
• Prioritize initiatives and manage dependencies across teams to deliver high-impact RCM and payments capabilities
• Drive cross-functional execution in close partnership with engineering, design, data, finance, sales, support, and implementation teams
• Communicate strategy, progress, and outcomes clearly and consistently to stakeholders through strong documentation and presentations
• Monitor regulatory, market, and competitive trends in healthcare payments and RCM to keep our solutions ahead of the curve
• Champion best practices in product management and lead by example in product thinking, decision-making, and customer advocacy

Group Product Manager – RCM Ledger

Sales

• Uncover consumer needs through effective questioning and recommend the most suitable DSP for them or their family
• Consistently achieve and exceed monthly sales goals, conversion targets, and KPIs
• Build strong connections with consumers, earning trust through professional, clear, and friendly communication
• Educate consumers on the benefits and features of DSPs, explaining the enrollment and renewal process in easy-to-understand terms
• Enroll consumers via inbound and outbound calls generated by company marketing efforts
• Follow a proven sales and compliance call flow to ensure quality and consistency
• Navigate multiple system applications to process requests, close sales, research inquiries, and update consumer information
• Accurately document all interactions in line with standard operating procedures
• Participate in ongoing training and coaching to sharpen your skills and boost performance
• Adhere to all company policies, scripts, and designated processes

Telesales Agent, B2C Dental Savings Plans

Inside Sales

Inside Sales Agent – Dental Plans

Account Executive

Sales Representative

Consultant

• Coordinate the execution of the defined customer training plans with the trainers.
• Schedule, create work assignments, and inform contract trainers that provide superuser, end user, and other training needs that are delivered during the onboarding process.
• Conduct knowledge transfer discussions with trainers to provide customer expectations, specific workflow needs and change management strategies.
• Complete Workflow Analysis and/or oversee a trainer that completes the onsite Workflow Analysis.
• Work with the customer to complete the Organization Build Workshops or SmartStarts and validation.
• Schedule and conduct planning, building, and validation workshops with the customer.
• Management of project tasks, add on training, and post Go Live tasks.
• Assist and collaborate with the project manager.
• Recognize and provide input into process improvement.
• Lead process improvement efforts as needed.
• Collaborate with the Sales and Customer Success teams to advise on the successful onboarding of Henry Schein ONE purchased solutions as needed.
• Manage multiple/simultaneous Onboarding projects and resolve customer escalations.

Onboarding Consultant

Security Engineer

• Lead and influence IAM strategy across one or more products, from design through ongoing maintenance
• Mentor and guide junior engineers, setting technical direction, best practices, and standards
• Design and advise on secure architectures, networks, and identity-related systems
• Perform identity and access reviews, audits, and risk assessments
• Own and manage Privileged Access Management (PAM) systems workflows
• Partner closely with cross-functional teams at Henry Schein One to design and implement secure IAM solutions
• Monitor user accounts and privileges to identify over-provisioning and excessive permissions
• Stay current on emerging security trends, standards, and best practices in IAM and privileged access management
• Provide leadership and act as a trusted security influencer across the organization
• Communicate complex technical concepts clearly and effectively to senior leadership
• Participate in IAM-related planning sessions, reviews, and operational meetings as needed

Staff Identity and Access, IAM Security Engineer

• Generate sales qualified opportunities from marketing inquiries for the Henry Schein One sales team
• Call on existing and prospective Henry Schein One clients to unearth new sales opportunities
• Update and maintain contacts, leads and opportunities in Salesforce, and keep records of sales related activities and data within Henry Schein One CRM
• Perform a minimum of 65 - 85 calls per day, with the expectation of holding 15 meaningful conversations and generating at least 7 scheduled sales opportunities each day
• Connect dental practice needs with Henry Schein One solutions to generate quality sales opportunities
• Create detailed business plans to facilitate the attainment of monthly and quarterly sales targets
• Participate in special projects, such as events or lead registrations from partners, and perform other duties as required
• Meet company standards pertaining to quantity and quality of work performed on an ongoing basis.
• Perform work-related tasks in a manner that is compliant with all Company policies and procedures including Worldwide Business Standards.

Market Development Representative – Outbound Sales

Data Scientist

• Partner with product and engineering teams to translate business requirements into data-driven solutions and analytical frameworks
• Design and implement advanced statistical methodologies and predictive models to enhance data analysis capabilities
• Deliver clear actionable insights through effective data visualization and comprehensive reporting to key stakeholders
• Drive operational efficiency by developing and deploying analytics solutions that provide meaningful business intelligence
• Lead data quality initiatives and establish data governance standards
• Architect and optimize data pipelines for scalable analytics solutions
• Develop automated monitoring systems for data integrity and model performance
• Maintain expertise in emerging data technologies and industry best practices while continuously improving analytical processes

Product Designer

• Provide design leadership and co-ownership of UX strategy and execution for a large-scale, complex B2B SaaS platform
• Champion user-centered design by deeply understanding customer needs, workflows, pain points, and behaviors through qualitative research, interviews, and usability testing
• Lead the end-to-end design process, from problem framing and concept exploration through prototyping, high-fidelity UI, and detailed design specifications
• Partner closely with Product Managers and Engineering leads to shape product strategy, prioritize opportunities, and deliver solutions that balance user value, business goals, and technical constraints
• Drive alignment across teams by clearly communicating design rationale, tradeoffs, and vision to both technical and non-technical stakeholders
• Identify research needs within the product roadmap and ensure insights are synthesized into actionable design direction
• Facilitate design thinking workshops, critiques, and retrospectives to foster collaboration, innovation, and continuous improvement
• Contribute to and evolve design systems, interaction patterns, and standards to ensure consistency, scalability, and quality across the product
• Mentor and coach designers on the team and cross-functional teams, providing feedback, guidance, and support to help them grow in craft, confidence, and impact

Lead UX Designer

• Lead the UI/UX design vision for all client-server applications, web, and mobile
• Define and champion a unified UX strategy
• Partner closely with Product, Engineering, Marketing, and other stakeholders
• Establish scalable processes that support discovery, design, delivery, and validation
• Use data and customer engagement to guide design decisions
• Own and evolve the UX roadmap
• Inspire designers and researchers to deliver high-quality experiences
• Drive design system excellence
• Ensure a seamless experience from awareness to adoption
• Build and develop a high-performing UX organization

Director, Product Design – UX

Data Engineer

• Lead teams of software engineers to improve the lives of Henry Schein One users and their patients through the creation of market-leading solutions
• Help recruit, develop, and retain engineers to create a high-performing team
• Oversee team leaders and support them in fulfilling their mission and delivery commitments
• Enable engineering teams to practice continuous delivery at scale by identifying and removing workflow roadblocks
• Inspire, motivate and coach to enable continuous development of team leaders and their teams
• Ensure products are secure, compliant and reliable for Henry Schein One customers
• Collaborate with senior leaders on the vision and strategy for workstreams and products
• Partner closely with Product leadership to influence and understand the strategic commitments of your teams
• Build strong cross-functional relationships and influence others to pursue the best possible user experience
• Enable process and practice maturity to deliver on global growth opportunities
• Positively and collaboratively influence decision-making to improve practices across your teams, department, and stakeholder network
• Travel typically up to 10% of time
• Office environment with no special physical demands required

Manager, Data Engineering

Backend Engineer

• Design, develop, and enhance features while resolving bugs, delivering high-quality, maintainable code
• Participate actively in Agile/Scrum ceremonies, collaborating closely with product, design, and engineering teams
• Mentor and support the growth of team members by sharing knowledge, reviewing code, and promoting best practices
• Solve complex technical challenges with creativity, curiosity, and a focus on long-term solutions
• Partner with DevOps to build and maintain CI/CD pipelines, ensuring smooth and reliable software delivery
• Apply SOLID principles, test-driven development, and other best practices to produce robust, scalable software