Henry Schein One

Support Engineer

• Answer and process customer calls effectively and efficiently to optimize customer experience: Follow proper troubleshooting steps, ask clarifying questions, and discover underlying causes of concern
• Provide timely resolution of customer issues
• Effectively educate customers on product use and assist them in fully utilizing available features to improve office productivity
• Maintain effective call ownership by ensuring contact with ongoing issues and managing open items
• Document all customer related conversations, steps and actions taken, and results and resolutions obtained throughout each call
• Provide support for advanced skillsets and customer issues
• Answer questions and providing formal and informal mentorship for fellow TSMs
• Complete other Tech III assignments as required to ensure quality customer service is being provided: Draft and edit knowledgebase articles
• Utilize resources and tools as needed to help take over and resolve difficult issues
• Create training content and may present trainings on assigned topics
• Participate in special projects and perform other duties as required

Support Technician

Recruitment

• Lead a high-performing talent acquisition team and drive the overall talent acquisition strategy and roadmap
• Identify and prioritize critical talent initiatives, ensuring the team is staffed to meet the organization’s core needs
• Own the growth, development, and performance of the team to consistently achieve business objectives
• Manage the end-to-end recruitment process for assigned requisitions, including job postings, sourcing, and interviewing
• Develop and conduct bi-annual training sessions with hiring managers on process, techniques, policy, compliance and best practices
• Implement best practices for candidate assessment and selection to create a positive recruitment experience
• Partner with marketing and communications teams to craft compelling recruitment materials and enhance our employer brand
• Champion diversity and inclusion initiatives within the recruitment process and build partnerships that support diverse talent acquisition
• Apply data and insights to track recruitment metrics and identify, drive and refine improvements to our hiring processes
• Provide regular reports and recommendations based on key data for senior management
• Serve as a core talent acquisition (TA) partner to leaders on talent acquisition-related topics
• Ensure compliance with all hiring-related legal and regulatory requirements
• Manage the Applicant Tracking System (ATS) and other recruitment-related technologies in collaboration with the Chief People Officer

Manager, Talent Acquisition

Product Manager

• Contribute to product strategy, vision, and roadmap through customer insights, market research, and competitive analysis
• Define and write product requirements and user stories using tools like Figma, FigJam, Loom, and Jira Product Discovery (JPD)
• Analyze competitors and market trends to ensure product relevance and differentiation
• Prioritize and manage the backlog, aligning releases with business goals and sprint plans
• Collaborate with engineering, UX, and cross-functional teams to balance customer experience, effort, and impact
• Act as the customer advocate to ensure usability, quality, and business value
• Partner with UX and engineering to guide design, validate prototypes, and deliver high-quality releases
• Coordinate with other product managers to deliver cohesive functionality across the portfolio
• Track and analyze key metrics to assess performance and drive continuous improvement
• Collaborate with Support and Marketing to launch new features and promote adoption
• Support Sales and Customer Success with product insights and expertise
• Contribute to educational and marketing materials such as white papers, help docs, blog posts, and presentations
• Engage with customers and represent Henry Schein One at industry events and conferences

Product Manager – Clinical & AI Imaging

Backend Engineer

• Lead mission focused teams of software engineers to improve the lives of Henry Schein One users
• Help recruit, develop, and retain engineers to create a high-performing team
• Oversee team leaders and support them in fulfilling their mission and delivery commitments
• Enable your teams to practice continuous delivery at scale
• Inspire, motivate, and coach team leads and their teams to support continuous growth and developments
• Ensure products are secure, compliant and reliable for Henry Schein One customers
• Collaborate with senior leaders on the vision and strategy for your workstreams and products
• Partner closely with Product leadership to influence and understand the strategic goals of your teams
• Build strong cross-functional relationships and influence others
• Enable process and practice maturity to deliver on global growth opportunities
• Positively influence decision-making to improve practices across your teams

Manager, Software Engineering, PHP

• Lead and grow a mission-focused team of software engineers to deliver market-leading solutions
• Recruit, retain, and develop engineers by inspiring, motivating, and coaching team members to build a culture of high performance, trust, and continuous growth
• Oversee team leaders and support them in achieving their missions and delivery commitments
• Enable continuous delivery at scale by removing workflow roadblocks and improving processes
• Ensure products are secure, compliant, and reliable for Henry Schein One customers
• Collaborate with senior leaders on vision and strategy, aligning your teams’ work with company goals
• Partner closely with Product leadership to influence and deliver on strategic commitments
• Build cross-functional relationships to drive the best possible user experiences
• Mature engineering practices and processes to support global growth opportunities
• Positively and collaboratively influence decision-making across teams, departments, and stakeholders.

Manager, Software Engineering – Java

Data Engineer

• Develop and enhance ETL processing of large data sets to provide actionable insights to customers about their data
• Troubleshoot and resolve customer issues, and improve the reliability and performance of the reporting solutions
• Monitor and improve the observability of our reporting solutions and reduce overhead costs
• Mentor more junior software engineers by explaining technical concepts in written and verbal forms
• Help recruit and retain engineers to create a highly performing engineering team
• Ensure product is secure, compliant and reliable for Henry Schein One customers
• Collaborate with senior leaders across vision and strategy for the team to understand strategic commitments of your team
• Develop meaningful relationships and work across the business to influence others to aim for the best possible user experience
• Enable process and practice maturity to deliver on global growth opportunities
• Positively and collaboratively influence decision making to improve practices with your team

Staff Data Engineer

Solutions Engineer

• Plan, lead, organize and control projects from beginning to end
• Serve as a primary point of contact for both internal and external customers during all phases of the implementation project
• Set appropriate customer expectations
• Ensure timely and effective customer service expectations are met and/or exceeded at all times
• Overall responsibility for quality of deliverables
• Overall responsibility of deliverables according to project timelines in order to ensure revenue recognition according to forecast
• Lead “Current State and Future state” consulting assessments around functionality and/or processes
• Communicate with C-Level management both internally and externally
• Manage multiple/simultaneous implementation projects
• Resolve advanced customer escalations
• Track all correspondence and completed tasks to provide accurate record of account/project history
• Professionally establish strong working relationships with other people and teams

Senior Software Implementations Project Manager

• Conduct customer research and interviews to understand user needs and uncover real-world challenges, and preferences to address complex problems
• Translate customer insights into clear product strategies and roadmaps that guide investment decisions
• Define and prioritize requirements, manage dependencies, and deliver product enhancements that provide measurable value to practices
• Collaborate cross-functionally with teams across the organization – including engineering, design, sales, marketing, and support – to bring products to market and ensure adoption
• Maintain clear and consistent communication with internal teams and leadership, and build durable artifacts to drive alignment and shared understanding
• Monitor payer trends, industry regulations, and competitive offerings to inform product direction and identify opportunities
• Learn from and be mentored by senior product managers, gaining exposure to best practices while developing your own product management skills

Senior Product Manager, RCM

Financial Planning and Analysis

• Directly manage assigned team members and provide oversight across the full FP&A function
• Oversee global P&L through financial planning, long-range planning, budgeting, forecasting, and monthly reporting
• Coordinate and participate in monthly planning cycles and annual budgeting processes
• Prepare and present budgets, forecasts, and monthly business reviews to the executive team
• Serve as a finance business partner to department and division leaders
• Drive improvements in financial systems, processes, and internal control
• Support special projects and perform additional duties as needed

Manager, FP&A

• Directly manage assigned team members and provide oversight across the full FP&A function, including coaching, performance evaluations, and development opportunities
• Oversee global P&L through financial planning, long-range planning, budgeting, forecasting, and monthly reporting
• Coordinate and participate in monthly planning cycles and annual budgeting processes
• Prepare and present budgets, forecasts, and monthly business reviews to the executive team
• Serve as a finance business partner to department and division leaders, delivering data-driven insights to support strategic decision-making
• Drive improvements in financial systems, processes, and internal control
• Support special projects and perform additional duties as needed
• 15-25% travel to the corporate headquarters located in American Fork, UT

Manager

• Analyze core revenue metrics daily/weekly/monthly/quarterly and translate trends, risks, performance drivers, and opportunities into actionable insights
• Build and deliver executive-level dashboards, presentations, and reports that provide visibility into revenue health, GTM performance, and business drivers
• Evaluate sales, marketing, and customer experience performance, providing leadership with meaningful insights and recommendations
• Identify risks and opportunities across pipeline, bookings, retention, and GTM efficiency; partner with Revenue Operations program management to develop mitigation strategies
• Design, implement, and enhance reporting and analytics, leveraging existing tools (Salesforce, Domo, BI platforms) or supporting new solutions as needed
• Troubleshoot and resolve complex reporting issues, collaborating cross-functionally to ensure accuracy and alignment
• Drive continuous improvement by proactively identifying areas for reporting automation, data-quality enhancements, and scalable operational processes
• Support budget creation and financial tracking, including variance analysis and performance monitoring
• Lead or support special projects, GTM initiatives, or strategic analyses as required

Support Technician

Manager, Talent Acquisition

Product Manager – Clinical & AI Imaging

Manager, Software Engineering, PHP

Manager, Software Engineering – Java

Staff Data Engineer

Senior Software Implementations Project Manager

Senior Product Manager, RCM

Manager, FP&A

Manager, FP&A

Associate Revenue Performance & Insights Manager