Henry Schein One

Project Manager

• Design, implement, test, and document functionality based on customer business requirements and workflows
• Plan, lead, organize and control projects from beginning to end
• Serve as a primary point of contact for both internal and external customers during all phases of the implementation project to achieve defined success, including the recognition and handling of escalated customer issues.
• Set appropriate customer expectations
• Ensure timely and effective customer service expectations are always met and/or exceeded times
• Manage multiple/simultaneous implementation projects
• Resolve advanced customer escalations
• Track all correspondence and completed tasks to provide accurate record of account/project history
• Professionally establish strong working relationships with other people and teams
• Recognize and provide input into process improvement
• May participate in special projects or other duties as assigned
• Responsible for working towards and assisting in the achievement of individual, team, department, and company goals
• Travel typically less than 10%. Office environment. No special physical demands required.

Implementation Project Manager

Solutions Engineer

• This position is responsible for providing technical and functional solution discovery and demonstrations to prospective and existing customers to support new sales, retention, and expansion opportunities within the TechCentral managed services business.
• The Solutions Consultant partners closely with Sales, Henry Schein Dental field teams, and internal SaaS stakeholders to design, position, and demonstrate integrated IT solutions for dental practices and DSOs.
• This role supports both recurring managed IT services (MSP) and one-time technology and infrastructure projects, including servers, workstations, networking, security, and cloud solutions.
• The primary focus is on customers and accounts in the 1–7 segment, with exposure to larger group practices as needed.
• The Solutions Consultant creates and delivers TechCentral presentations and solution demonstrations that clearly articulate business outcomes, risk mitigation, and operational value.
• This role designs, validates, and presents end-to-end technology solutions that may include Henry Schein One software, TechCentral managed services, and third-party complementary products, while clearly differentiating TechCentral’s approach relative to competitors.
• This role may also partner with Marketing to create enablement content such as videos, webinars, and presentations.

Solutions Consultant – Dental HaaS/SaaS

Financial Planning and Analysis

• Lead annual operating plan (AOP), rolling forecast, and long-range planning processes across subscription and transactional revenue streams
• Develop and maintain robust ARR, bookings, churn, expansion, and margin models
• Partner with executive leadership to evaluate strategic initiatives, pricing changes, investments, and growth opportunities
• Support partnership/commercial activities through financial modeling, synergy analysis, and post-agreement performance tracking
• Own monthly close, forecast, & MBR meeting content, presentations, and deadlines
• Build and own executive dashboards and KPI frameworks (ARR, NRR, CAC, LTV, gross margin, EBITDA, cash flow)
• Provide timely, actionable insights on variances to plan, trends, and risks
• Translate complex financial data into clear narratives for executives and board stakeholders
• Establish consistent metrics and definitions across the organization to ensure alignment and trust in data
• Act as a strategic finance partner to Sales, Marketing, Product, and Customer Success leaders
• Support go-to-market planning with Revenue Operations team including quota setting, capacity modeling, pipeline health, and productivity analysis
• Partner with Product and Engineering on roadmap prioritization, ROI analysis, and investment tradeoffs
• Support Customer Success with churn, retention, and expansion analytics
• Partner with HR to ensure hiring/backfill needs are met and aligned with forecast
• Build, mentor, and scale a high-performing FP&A and analytics organization
• Drive process automation, system improvements, and data integration across finance and operational platforms
• Establish best-in-class planning, forecasting, and reporting cadence suitable for a growing software organization
• Champion a culture of accountability, curiosity, and continuous improvement

Executive Director, Financial Planning and Analysis – FP&A

Product Manager

• Develop, own, and execute a cohesive product strategy for Revenue Cycle Management and Patient Payments across Henry Schein One
• Lead and grow a team of Product Managers through mentorship, coaching, and development, fostering a high-performance and customer-focused culture
• Deeply understand customer workflows and pain points related to insurance, billing, claims, payments, and collections through research and direct engagement
• Translate customer and market insights into clear product priorities and a data-informed roadmap aligned to business objectives
• Define and monitor success metrics and KPIs such as days in A/R, collection rates, payment adoption, reimbursement accuracy, and patient payment conversion
• Prioritize initiatives and manage dependencies across teams to deliver high-impact RCM and payments capabilities
• Drive cross-functional execution in close partnership with engineering, design, data, finance, sales, support, and implementation teams
• Communicate strategy, progress, and outcomes clearly and consistently to stakeholders through strong documentation and presentations
• Monitor regulatory, market, and competitive trends in healthcare payments and RCM to keep our solutions ahead of the curve
• Champion best practices in product management and lead by example in product thinking, decision-making, and customer advocacy

Implementation Project Manager

Solutions Consultant – Dental HaaS/SaaS

Executive Director, Financial Planning and Analysis – FP&A

Group Product Manager – RCM Ledger