Henry Schein One

Implementation Project Manager

Henry Schein One

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Design, implement, test, and document functionality based on customer business requirements and workflows
  • Plan, lead, organize and control projects from beginning to end
  • Serve as a primary point of contact for both internal and external customers during all phases of the implementation project to achieve defined success, including the recognition and handling of escalated customer issues.
  • Set appropriate customer expectations
  • Ensure timely and effective customer service expectations are always met and/or exceeded times
  • Manage multiple/simultaneous implementation projects
  • Resolve advanced customer escalations
  • Track all correspondence and completed tasks to provide accurate record of account/project history
  • Professionally establish strong working relationships with other people and teams
  • Recognize and provide input into process improvement
  • May participate in special projects or other duties as assigned
  • Responsible for working towards and assisting in the achievement of individual, team, department, and company goals
  • Travel typically less than 10%. Office environment. No special physical demands required.

Requirements

  • Typically, 2 to 4 years of related professional experience
  • Typically a Bachelor's Degree or global equivalent in related discipline
  • Basic understanding of industry practices
  • General proficiency with tools, systems, and procedures
  • Basic planning/organizational skills and techniques
  • Good decision making, analysis and problem solving skills
  • Good verbal and written communication skills
  • Basic presentation and public speaking skills
  • Basic interpersonal skills
  • Developing professional credibility
  • Clinical experience in Dental preferred.
Benefits
  • Medical, Dental and Vision Coverage
  • 401K Plan with Company Match
  • Paid Time Off (PTO)
  • Sick Leave (if applicable)
  • Paid Parental Leave
  • Short Term Disability
  • Income Protection
  • Work Life Assistance Program
  • Health Savings and Flexible Spending Accounts
  • Education Benefits
  • Worldwide Scholarship Program
  • Volunteer Opportunities
  • Competitive compensation
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementprocess improvementcustomer serviceproblem solvingdecision makingplanningorganizational skillsdocumentationtestingimplementation
Soft Skills
communicationinterpersonal skillsleadershiprelationship buildingpresentation skillspublic speakingcredibilitycustomer expectation managementescalation handlingteam collaboration