Customer Service Representative
Helpware
full-time
Posted on:
Location Type: Hybrid
Location: Nashville • Tennessee • United States
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Salary
💰 $16 per hour
Job Level
About the role
- Serve as the first point of contact for patients/healthcare providers via phone and chat
- Assist with prescription drug inquiries and troubleshooting mail-order issues
- Guide through basic resolution steps
- Become an expert on GLP-1 products and functionalities
- Maintain professionalism and empathy
Requirements
- High school diploma or equivalent
- 1+ year of customer service experience in a fast-paced environment
- Healthcare experience is a plus
- Startup experience is a plus
Benefits
- Employee benefits (Healthcare, Paid Time Off, & 401K)
- Meditation app
- Referral program
- Paid training
- Work from home
- Computer equipment
- Great culture
- Growth opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
professionalismempathycustomer servicetroubleshootingcommunication
Certifications
high school diplomaequivalent