Helpware

Customer Support

• Serve as the first point of contact for patients/healthcare providers via phone and chat
• Assist with prescription drug inquiries, troubleshooting mail-order issues, and guiding through basic resolution steps
• Become an expert on GLP-1 products and functionalities
• Ensure patient/healthcare provider satisfaction while maintaining professionalism and empathy
• Deliver outstanding customer support through clear and effective communication
• Handle challenging customer interactions calmly and effectively
• Provide first-level assistance via phone and chat channels
• Track patient/healthcare provider interactions for first-call resolution

Customer Service Representative

Recruitment

• Manage the full recruitment cycle: sourcing, screening, interviewing, and making offers
• Build and maintain a strong candidate pipeline using various sourcing techniques
• Collaborate with and support external recruitment partners
• Ensure a positive and engaging candidate experience throughout the hiring process
• Develop and maintain job descriptions and job postings
• Facilitate offer negotiations and support hiring managers in final decision-making
• Contribute to the development and optimization of recruitment processes and tools
• Prepare and maintain summary reports and recruitment analytics
• Stay updated on market trends and best practices in recruitment
• Provide support during pre-onboarding and onboarding phases when needed (e.g., communication with new hires, hiring managers, vendors)

Recruiter

Administrative Assistant

• Support coordination of company equipment deliveries and returns
• Communicate with logistics providers
• Create shipments and track inventory and equipment movements
• Assist with purchase requests, order tracking, and communication with vendors
• Manage basic requests in corporate tools (Email, Microsoft Teams)
• Update internal trackers and send company-wide communications using templates
• Maintain regular reports (Birthday, Anniversary, Probation, etc.)
• Perform data entry and ensure accuracy and consistency in internal systems
• Support internal communications and track employee participation in gift programs
• Update internal databases, maintain records, and ensure all documentation is accurate
• Assist HR in tracking employee participation and monitoring progress
• Provide day-to-day administrative support including data entry and reporting
• Support coordination of branded merchandise and related activities

Administrative Specialist

• Soporte de atención al cliente por correo electrónico de primera línea: contacto directo con el usuario final.
• Apoyar las consultas de los clientes con un enfoque empático.
• Teléfono: recibir consultas telefónicas de clientes a nivel internacional. Asegurar que las necesidades del cliente sean satisfechas a través de un servicio de alta calidad y pensamiento lógico.
• Correo electrónico: uso de un sistema interno de tickets para organizar y responder a las consultas entrantes de los clientes por correo electrónico.
• Investigar posibles problemas y escalarlos utilizando detalles claros y precisos.
• Cumplir con los acuerdos de nivel de servicio (SLAs) de la empresa y del cliente para alcanzar los niveles de servicio contratados.
• Colaborar con todos los departamentos principales de la empresa para ayudar a tus clientes a obtener la atención que necesitan.

Representante de Servicio al Cliente, Portugués y Español

• Deliver outstanding customer support through clear and effective communication on every interaction with patients/healthcare providers.
• Provide first-level assistance via phone and chat channels by addressing patient/healthcare provider inquiries (i.e. prescription submissions, tracking, refills and PHI updates).
• Maintain excellent Customer Service Satisfaction Ratings while delivering accurate and effective support by maximizing the use of key resources.
• Guide patients/healthcare providers through basic issue resolution procedures (i.e. online payments and prescription submissions through electronic medical records system-EMR).
• Collaborate with colleagues and management to share insights, improve support processes, and adhere to best practices.
• Track patient/healthcare provider interactions for first-call resolution and escalating unresolved issues through the proper support channels and follow up as needed.
• Communicate technical information clearly and professionally to non-technical users. (i.e. assisting patients with online troubleshooting/assisting providers with prescription correction where needed).

People Operations

• Support the employee lifecycle: onboarding, probation tracking, performance reviews, and offboarding
• Maintain HR documentation and employee data accuracy
• Assist with implementation and improvement of HR processes and policies
• Provide first-level support to employees on HR-related questions
• Support managers in team engagement, performance tracking, and employee experience
• Help coordinate performance and feedback cycles
• Collect and analyze basic HR data (surveys, engagement metrics)
• Support internal communications, including announcements, content creation, and maintaining internal channels
• Assist with employee engagement initiatives, including events, presentations, and experience & recognition programs

Junior People Partner

• Support customers via phone and email with clarity, confidence, and professionalism
• Resolve inquiries related to products, services, billing, and accounts
• Take full ownership of complaints—investigate, solve, and follow through
• Process orders, cancellations, refunds, and service adjustments
• Accurately document customer interactions and actions taken
• Coordinate with internal teams to resolve complex issues
• Schedule service appointments and manage emergency requests
• Follow up with customers on updates, resolutions, or next steps
• Identify patterns and suggest improvements to prevent future issues
• Stay organized while handling multiple tasks in a fast-paced environment

Customer Service Representative

Recruiter

Administrative Specialist

Representante de Servicio al Cliente, Portugués y Español

Customer Service Representative

Junior People Partner

Customer Support Representative, Full/Part Time