Helpware

Recruitment

• Manage the full recruitment cycle: sourcing, screening, interviewing, and making offers
• Build and maintain a strong candidate pipeline using various sourcing techniques
• Collaborate with and support external recruitment partners
• Ensure a positive and engaging candidate experience throughout the hiring process
• Develop and maintain job descriptions and job postings
• Facilitate offer negotiations and support hiring managers in final decision-making
• Contribute to the development and optimization of recruitment processes and tools
• Prepare and maintain summary reports and recruitment analytics
• Stay updated on market trends and best practices in recruitment
• Provide support during pre-onboarding and onboarding phases when needed (e.g., communication with new hires, hiring managers, vendors)

Recruiter

Customer Support

• Serve as the first point of contact for patients/healthcare providers via phone and chat
• Assist with prescription drug inquiries, troubleshooting mail-order issues, and guiding through basic resolution steps
• Become an expert on GLP-1 products and functionalities
• Ensure patient/healthcare provider satisfaction while maintaining professionalism and empathy
• Deliver outstanding customer support through clear and effective communication
• Handle challenging customer interactions calmly and effectively
• Provide first-level assistance via phone and chat channels
• Track patient/healthcare provider interactions for first-call resolution

Recruiter

Customer Service Representative