Customer Service Representative

Helpware

Customer Support Representative serving patients with prescription inquiries and troubleshooting. Working in a hybrid model from Phoenix with customer satisfaction as a priority.

Posted 6/9/2026full-timePhoenix • Arizona • 🇺🇸 United StatesJunior💰 $16 per hourWebsite

About the role

Key responsibilities & impact

Serve as the first point of contact for patients/healthcare providers via phone and chat
Assist with prescription drug inquiries, troubleshooting mail-order issues, and guiding through basic resolution steps
Become an expert on GLP-1 products and functionalities
Ensure patient/healthcare provider satisfaction while maintaining professionalism and empathy
Deliver outstanding customer support through clear and effective communication
Handle challenging customer interactions calmly and effectively
Provide first-level assistance via phone and chat channels
Track patient/healthcare provider interactions for first-call resolution

Requirements

What you’ll need

High school diploma or equivalent
1+ year of customer service experience in a fast-paced environment
Healthcare experience is not required but is considered a plus
Startup experience is a plus

Benefits

Comp & perks

Employee benefits (Healthcare, Paid Time Off, & 401K)
Meditation app
Referral program
Paid training
Work from home
Computer equipment
Great culture
Growth opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer supportcommunicationempathyproblem-solvingcalmness under pressureprofessionalismfirst-call resolutiontroubleshootinginterpersonal skillscustomer satisfaction

Certifications

high school diploma