Customer Care Advisor – German Speaking

HeliosX Group

full-time

Posted on: 1/14/2026

Location Type: Remote

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About the role

Act as the first point of contact for new and existing patients
Provide timely, professional support across phone, email, and live chat/messaging
Resolve customer queries efficiently, escalating appropriately when required
Work collaboratively with clinical, pharmacy, and operational teams
Take ownership of customer interactions from start to resolution
Maintain accurate records of customer interactions in line with company processes
Meet agreed service levels and quality standards
Share customer feedback and insights with senior agents and team leads
Support with training and onboarding activities when required

At least 1 year of experience in a customer service or contact-centre role, using fluent German
Experience supporting customers across multiple channels (phone, email, chat)
Able to work independently while contributing effectively as part of a team
Strong attention to detail and a customer-first mindset
Confident communicator with a calm and professional approach
Nice to have: Experience in a pharmacy, medical, or healthcare environment
Familiarity with regulated or compliance-driven industries
Comfortable using cloud-based customer support systems (e.g. Zendesk or similar)

Benefits

25 Days Holiday (+ all the usual Bank Holidays)
Private health insurance, along with extra dental and eye care cover
Pension scheme
Free Dermatica and MedExpress products every month, as well as family discounts
Home office allowance
Access to a Headspace subscription, discounted gym memberships, and a learning and development budget

Tip: use these terms in your resume and cover letter to boost ATS matches.

customer servicecontact-centre experiencefluent Germanmulti-channel support

attention to detailcustomer-first mindsetconfident communicatorcalm approachteam collaborationindependent work