HeliosX Group

Operations

• Provide informed, practical insight into where talent can be realistically sourced, sustained and scaled across international markets for:
• Clinical: Nurse Practitioners, Doctors
• Pharmacy: Pharmacists and pharmacy operations roles
• Fulfilment / Logistics: Warehouse operatives, supervisors and site leadership
• Advise on country-specific workforce behaviours relevant to site-based operations, including:
• Appetite for shift-based work (nights, weekends, rotating patterns)
• Expectations around flexibility, overtime and scheduling
• Cultural differences between regulated healthcare and logistics workforces
• Factors impacting attraction, engagement and retention in physical, on-site environments
• Share insight into organised labour and professional representation across markets, including:
• Relevant unions and professional bodies for:
• Clinical and pharmacy staff
• Fulfilment and warehouse workforces
• Provide market-informed pay guidance across international markets for:
• Nurse Practitioners
• Doctors
• Pharmacists
• Warehouse and fulfilment roles
• Including: Typical pay ranges and regional variance within countries
• Shift premiums and unsocial hours norms
• Market pressure points that materially impact hiring, retention and site viability

Talent Advisor – Physical Operations

Customer Support

• Act as the first point of contact for new and existing patients
• Provide timely, professional support across phone, email, and live chat/messaging
• Resolve customer queries efficiently, escalating appropriately when required
• Work collaboratively with clinical, pharmacy, and operational teams
• Take ownership of customer interactions from start to resolution
• Maintain accurate records of customer interactions in line with company processes
• Meet agreed service levels and quality standards
• Share customer feedback and insights with senior agents and team leads
• Support with training and onboarding activities when required

Talent Advisor – Physical Operations

Customer Care Advisor – German Speaking