HEIMPLANET

Customer Support

• You are the first point of contact for our B2C customers: you answer questions about products, features, availability, and orders.
• You find pragmatic solutions and reliably follow up on every matter until it is resolved.
• Tent service & minor repairs: you carry out small repairs on our HEIMPLANET tents (e.g., replace poles, swap air tubes) and coordinate further steps in the service process when required.
• RE-Store preparation: you refurbish used tents and backpacks so they are clean, functional, and ready for sale.
• Loan tents & ambassador materials: inspection, cleaning, and preparation of loan and test tents. You ensure our ambassadors are perfectly equipped.
• Documentation & claims: you record warranty and service cases and ensure careful documentation in the system for smooth processing.
• Support in the office & store: you assist the team with organizational tasks and help wherever support is needed.

Working Student / Minijob in Customer Service, all genders

Administrative Assistant

• Accounting & Financial Management
• Preparation of accounts payable and receivable
• Monitoring payment transactions
• Booking travel expenses and credit card statements
• Supporting the preparation of financial reports and analyses
• Sales Support & Order Processing
• Assisting the sales team with the preparation of quotes, orders, order confirmations, invoices and dunning notices
• Maintaining customer data and supporting administrative sales tasks
• Process Optimization & Projects
• Participating in the implementation of new software solutions
• Supporting the optimization of internal workflows and processes
• Administration & Assistance
• General office tasks and document management
• Communication and coordination with external service providers

Office Manager – preparatory accounting, part-time 20-25h/week

Ecommerce

• Unterstützung bei der Betreuung bestehender Handelspartner und Marktplatz-Plattformen
• Mitarbeit bei der Pflege und Aktualisierung von Produktdaten (Texte, Bilder, Spezifikationen, EANs, Preise, Verfügbarkeiten)
• Unterstützung im Sortiments- und Listungsmanagement auf Marktplätzen (ähnlich Amazon-Modell)
• Analyse von Sales-Daten und Abverkaufszahlen pro Händler / Plattform
• Unterstützung bei der Kommunikation mit Retail-Partnern (Produktinfos, Updates, Neuheiten)
• Mitarbeit an der Optimierung von Produktdarstellungen (PDPs) und Markenauftritt auf Marktplätzen
• Recherche und Identifikation von neuen Retail- und B2B-Partnern (online & stationär, national und international)
• Strukturierter Outreach an potenzielle Handelspartner (z. B. per E-Mail, LinkedIn oder Telefon) in enger Abstimmung
• Unterstützung bei der Qualifizierung von Leads und Vorbereitung von Erstgesprächen
• Unterstützung bei der Vorbereitung von Präsentationen / Line Sheets / Angebotspaketen für neue Partner

Bezahltes Pflichtpraktikum – Business Development, E-Commerce

Bookkeeper

• Accounting & financial management
• Preparation of accounts payable and accounts receivable
• Monitoring of payment transactions
• Recording travel expenses and credit card transactions
• Support in preparing financial reports and analyses
• Sales support & order processing
• Assisting the sales team with creating quotes, orders, order confirmations, invoices and payment reminders
• Maintaining customer data and assisting with administrative sales tasks
• Process optimization & projects
• Collaborating on the implementation of new software solutions
• Supporting the optimization of internal workflows and processes
• General office tasks and document management
• Communication and coordination with external service providers

Commercial/Administrative Employee — Accounting & Office Management

Designer

• Collaborate across the entire product development process: actively support us from the initial idea/sketch through concept phases to preparation for volume production.
• Concept and design work: develop ideas, compare alternatives and prepare design directions.
• Graphic design tasks: create layouts, presentations, product graphics/branding elements and supporting visuals.
• Materials and component research: research suitable fabrics and coatings, evaluate samples and help develop sustainable options with us.
• Color & trim development: dive into color palettes, combinations and details and translate them into coherent proposals.
• Building functional prototypes: create functional samples to test construction, handling and details.

Working Student / Minijob in Customer Service, all genders

Office Manager – preparatory accounting, part-time 20-25h/week

Bezahltes Pflichtpraktikum – Business Development, E-Commerce

Commercial/Administrative Employee — Accounting & Office Management

Paid Mandatory Internship, Product Design