Support Services Case Manager
Heartland Counseling Services
full-time
Posted on:
Location Type: Office
Location: South Sioux City • New York • United States
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About the role
- Provides individual and group support with clients in their home, at Heartland Counseling Services, via transportation or any other appropriate community setting.
- Establishes hours of service delivery that ensures accessibility and responsiveness to the needs of the client.
- Scheduled services may include evening and weekend hours.
- Meets expectations for monthly billable baseline.
- Provides support, screening, and intervention in times of crisis including after hours and on weekends, when necessary.
- Participates in the on-call weekend rotation schedule to provide 24/7 crisis coverage.
- Provides services at other HCS locations as assigned, which may include travel.
- Actively teaches skill building concepts necessary to continue towards recovery in mental health and/or substance use.
- Communicates and collaborates effectively with necessary outside individuals and agencies.
- Provides community education services (i.e., schools, law enforcement, media, community meetings) as assigned.
- Demonstrates willingness to maintain flexibility and openness to new information through training and case consultations.
- Maintains up to date client charts to include needs assessment, treatment plan, progress notes, and discharge plans.
- Attends scheduled supervisory, community-based, and all staff meetings.
- Attends scheduled client meeting observations with supervisor.
- Completes all paperwork in accordance with agency policies and procedures.
- Implements screening tools as directed.
- Participates in agency community events as assigned.
- Participates in a committee as assigned.
- Performs other related duties as assigned.
Requirements
- Bachelor’s degree in the human services field preferred or two years’ experience in a related field
- State of Nebraska Peer Support Specialist Certification in good standing
- Ability to form cooperative and supportive relationships with staff/agency
- Maintains ethics and confidentiality as dictated by profession
- Knowledge of skills building concepts and community resources
- Ability to form positive relationships with clients
- Strong interpersonal skills in working with diverse
- Possess a valid driver’s license and an insurable driving record
Benefits
- Health insurance
- Professional development
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
skills building conceptscrisis interventionneeds assessmenttreatment planningprogress notesdischarge planningscreening tools
Soft Skills
cooperative relationshipssupportive relationshipsethicsconfidentialityinterpersonal skillsflexibilitycommunicationcollaboration
Certifications
Bachelor’s degree in human servicesState of Nebraska Peer Support Specialist Certification