Healthy Alliance

Social Care Manager

Healthy Alliance

full-time

Posted on:

Location Type: Hybrid

Location: Glens Falls • New York • United States

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Salary

💰 $52,950 - $60,982 per year

About the role

  • Manage incoming referrals for enhanced HRSN services to ensure successful and timely connections are made for community members
  • Provide longitudinal care management for Members receiving one or more enhanced HRSN service
  • Conduct and document outreach to community members in alignment with required frequency, modality, and timeframe
  • Manage Member consent and attestation as required throughout the screening, assessment, and care management process
  • Conduct HRSN screening using the Accountable Health Communities (AHC) screening tool to assess member HRSNs
  • Conduct eligibility assessments to determine Member eligibility for enhanced HRSN services and refer Members to eligible programs and services, including enhanced HRSN services and/or existing federal, state, and local resources
  • Develop social care plans that include a summary of Member needs, eligibility, and services to which they are referred
  • Ensure referrals are acted upon by HRSN service providers within required timeframes and redirect as necessary to support service connection
  • Document progress notes and action taken with each referral, as detailed in the Network Standards and Quality Program
  • Update the social care plan throughout service provision in collaboration with the Member and service provider to reflect strategies and interventions for meeting identified HRSNs
  • Monitor and manage eligibility status changes in collaboration with Eligibility Specialists and enhanced HRSN service providers
  • Confirm service delivery completion and that Member needs have been addressed satisfactorily and support the transition to additional resources
  • Regularly use data and data tools to report referral patterns and trends to the management team
  • Share detailed feedback on successes and challenges of the role with the Referral Coordination Manager and continually look for opportunities to enhance and simplify the community member experience

Requirements

  • Associate degree in health, social services, or related field preferred
  • Equivalent work experience in a related field may be considered in lieu of degree requirements
  • Minimum of 5+ years related experience in a clinical, non-profit, or Managed-Care Organization (MCO) environment preferred
  • Extensive knowledge and understanding of health equity, social drivers of health, and social care data
  • Excellent communication and presentation skills
  • Experience using translation services preferred
  • Ability to build collaborative working relationships with others inside and outside the organization through cooperation, mutual respect and capacity to inspire and motivate others
  • Thrive working with multiple systems and processes
  • Demonstrate ability to use various technology platforms to ensure successful and timely referral connections are made
  • Extremely detail-oriented and capable of multitasking
  • Proven record of hitting key metrics, defining effective data-driven network development strategies, and problem-solving
Benefits
  • Competitive compensation package
  • Comprehensive insurance benefits available the 1st of the month after hire, including but not limited to medical, dental and vision, group short-term disability and life insurance with buy-up options, flexible spending and HSA company-contributed accounts, and more
  • 401K with a company match
  • Unlimited paid time off after 90 days of employment
  • Company-sponsored training and certification opportunities
  • Remote employer with flexible work schedules
  • A workplace that values safety, respect, employee engagement, recognition, and diversity
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
longitudinal care managementHRSN screeningeligibility assessmentssocial care plansdata reportingreferral managementprogress documentationservice delivery confirmationdata-driven strategiesproblem-solving
Soft Skills
communication skillspresentation skillscollaborative working relationshipscooperationmutual respectinspiring othersmultitaskingdetail-orientedcapacity to motivateadaptability
Certifications
Associate degree in healthAssociate degree in social servicesrelated field experience