Healthy Alliance

Growth Marketing

• Lead engagement with prospective strategic network providers from initial contact to executed contract.
• Manage the full network growth cycle process (qualifying, sourcing, and leading engagement with qualified prospects, contract review, responding to inquiries about the contract, and executing contracts) with the assistance of the Network Development team.
• Build trusted relationships with providers and articulate the value that Healthy Alliance network participation brings to the provider and the community members they serve.
• Maintain those relationships throughout the contracting phase through the transition to Operations.
• Ensure a smooth and successful transition for newly contracted providers to the onboarding process by closely coordinating with the Operations team, including monitoring engagement of new partners.
• Build and maintain a robust pipeline of prospects and contracted network providers.
• Work cross-functionally to ensure the pipeline is running smoothly and all metrics are tracked and communicated.
• Conduct software demonstrations for potential providers with a thoughtful approach to how the software and Healthy Alliance’s supporting services will support the provider.
• Represent Healthy Alliance at community forums, workgroups, and state and local speaking engagements.
• Travel up to 25% to the designated regions for in-person events to speak/present/table as a trusted community partner.
• Influence network growth best practice enterprise-wide with internal staff and with strategic partner colleagues.
• Convene community forums that are aligned with our mission, vision, and goals and are pertinent to the network growth function.
• Maintain a keen understanding of Healthy Alliance’s strategy, mission, and vision and participate in network growth goal setting and prioritization to achieve enterprise goals.
• Maintain current knowledge of Healthy Alliance services and operations.
• Develop effective approaches to collaboration with organizations within and across regions.
• Maintain up-to-date notes on provider communication, timelines, and activities to give visibility to team members and management.

Network Growth Consultant – North Country Region

Data Analyst

• Work with key business partners to understand business priorities and develop effective and timely analytic solutions
• Query, link, validate, and analyze data across multiple databases with a keen eye on data integrity
• Analyze data and calculate metrics, including health outcomes and costs savings
• Present and explain results of analyses, internally and externally
• Identify and address expected and unforeseen data complexities to mitigate its impact on reporting and analytic outcomes
• Look for new data correlations to illustrate additional value to partners
• Investigate and analyze data to identify trends that could benefit both internal and external clients
• Identify data discrepancies and opportunities for improved data capture
• Ensure constant compliance with data standards and data sharing regulations and guidelines with an emphasis on continuous quality control and process improvements
• Translate business requirements into data and report technical specifications
• Design and develop reports (ongoing and/or ad-hoc) and dashboards for internal and external clients, ensuring timeliness and accuracy of data
• Conduct data and reporting testing, when appropriate
• Support data technical team by participating in design sessions
• Provide data management documentation, inclusive of reporting and analytics platforms
• Embody Healthy Alliance’s vision, mission, and goals

Business Intelligence Analyst

• Execute data needs, including reviewing data requests, identifying correct data sources, writing and adhering to report specifications, researching, gathering, and organizing data to build and deliver usable reports for key stakeholder needs.
• Optimize data validity by developing and executing testing workflows, peer review for team members, and ensuring reliability and alignment with key stakeholder requests.
• Deliver advanced reliable reports and dashboards by analyzing and testing data, troubleshooting errors, and escalating complex issues as required to ensure valid information.
• Support business needs by monitoring assigned systems, extracting required data, and building scheduled reports for key stakeholders.
• Collaborate with key stakeholders by communicating and sharing information, gathering and documenting ad-hoc data needs, supporting special projects, and ensuring accurate and complete report delivery.
• Facilitate operational excellence by researching existing documentation and reports, identifying reusable data, and promoting streamlined and efficient data delivery.
• Support less experienced Data and Reporting Analysts by building report structures, guiding implementation of required changes, and sharing knowledge of best practices for consistent report development and modification processes.
• Embody Healthy Alliance’s vision, mission, and goals and contribute to a positive work environment.

Senior Reporting Analyst

Manager

• Oversee daily functions of the Referral Coordination Center (RCC) by responding to RCC inquiries in a timely manner, coordinating with other internal teams as needed, while always striving to provide an exceptional customer service experience.
• Support Navigators and Social Care Managers by providing oversight of their day-to-day activities, including the end-to-end process for HRSN screening, navigation, and the delivery of Enhanced HRSN Services.
• Ensure Navigators and Social Care Managers adhere to established operational workflows and Network Standards.
• Regularly monitor referrals using the IT and data platforms, as well as other sources, to provide feedback to direct reports and offer support to improve outcomes as needed.
• Monitor and manage productivity expectations of the RCC team.
• Contribute to RCC team meetings and provide RCC leadership at other internal and external meetings as required.
• Oversee the creation/editing/updating/approval/maintenance of RCC department manual to include workflows, policies, and procedures.
• Monitor regional quality standards in accordance with the organization’s quality program and the SCN & HRSN Program guidelines.
• Contribute to regional performance improvement efforts alongside other members of the Management team.
• Provide feedback to the Director, Referral Coordination about regional service gaps to ensure the network can adequately meet the demands for social care services and provide sufficient service choices to community members.
• Collaborate with outside networks as assigned.
• Partner with members of the Performance team to help support partner use of the platform and optimization of workflows that support adherence to Network Standards and Healthy Alliance’s Quality Program.
• Analyze referral quality data using different data sources to identify network and partner trends and opportunities and provide recommendations for improvement.
• Work closely with the Director, Referral Coordination to identify and escalate opportunities for improvement within the organization and offer proposed solutions to optimize the performance of the RCC.
• Strictly adhere to Network Standards and strive to meet or exceed team goals, metrics, and KPIs.
• Inform the Navigators and Social Care Managers of organizational updates.
• Perform individual performance reviews, providing the Navigators and Social Care Managers with ongoing feedback regarding their performance, goals, milestones, and growth opportunities.
• Coach the Navigators and Social Care Managers on achieving personal/team/organizational goals, work performance objectives, and setting milestones for professional development.
• Maintain current knowledge and understanding of Medicaid and local transformation, including New York Health Equity Reform (NYHER) SCN Program, triple aim, and value-based contracting.
• Demonstrate commitment to the values of diversity, equity, and inclusion.

Network Growth Consultant – North Country Region

Data Analyst

Senior Reporting Analyst

Referral Coordination Manager