CS Operations Manager
Healthee
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • United States
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Salary
💰 $115,000 per year
About the role
- Build and Optimize Customer Success Systems & Infrastructure
- Drive Customer Insights & Reporting
- Build Scalable Processes & Documentation
- Partner Cross-Functionally to Enable Customer Success
Requirements
- 2–5+ years in CS Ops, Revenue Ops, BizOps, or a similar role at an early-stage company.
- AI forward mindset, leveraging AI solutions (e.g., Claude) to support the team’s ability to scale and achieve their OKRs.
- Comfort working with CRMs and customer data.
- Strong operational thinking and a knack for turning complexity into simple processes.
- Ability to collaborate across teams and support CSMs with practical, scalable solutions.
- Excitement for building from the ground up in a fast-moving, high-growth environment.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short-Term & Long-Term Disability
- Training & Development
- Hybrid Work
- Wellness Resources
- Stock Option Plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer Success OperationsRevenue OperationsBusiness OperationsAI solutionsCRM systemsData analysisProcess optimizationDocumentationOKRs
Soft Skills
Operational thinkingCollaborationProblem-solvingAdaptabilityCommunication