Healthcare Central London

Care Coordinator

• To provide referral management and appointment booking for the ADHD service
• To develop and maintain a knowledge of service pathways and criteria
• To enable the impact of the service to be assessed and to inform the improvement of other local services by keeping electronic records of all referrals and interventions
• To enable the impact of the service to be assessed and to inform the improvement of other services by keeping accurate electronic records
• Reviewing and processing referrals received from NHS GP Practices and private GPs
• Actively communicate with service users with a view to assisting them through the process and making their onward review appointments within the service and sign posting to external pathways
• Ensure sufficient cover to monitor service inboxes during core service hours, responding to any queries professionally providing helpful information
• Booking of appointments for initial reviews and supporting clinicians with the booking of follow-up appointments within the service
• Dealing appropriately with any booking or change requests, i.e. alteration of appointment booking or change of demographic details
• Provide admin support for clinicians who are in clinics
• Responsible for the management and publishing of the clinician rota on SystmOne’s appointment ledger, updating the rota in real-time when there is clinician sickness absence for example
• Maintain records of all activities carried out, i.e. outbound calls, outbound messages, archiving any received correspondence
• Provide clinical and non-clinical information in appropriate chronological templates to other services
• Deal with queries in a sensitive and timely way liaising with clinical or managerial staff as is appropriate
• Ensure any messages/emails are dealt with appropriately and in a timely way
• Monitor and action tasks within SystmOne
• Provide support with crosschecks and service reports; distribute any incoming mail as appropriate
• Actively contact service users to resolve relevant admin requests
• To maintain and develop effective communication across the team
• Proactively engage in the development of the ADHD service
• Other administrative tasks as required
• Any other administrative tasks as required
• Provide administrative support to Healthcare Central London
• Take part in Healthcare Central London events and activities where applicable, and in consultation with their line manager

Care Coordinator – ADHD Service

Assessor

• Delivering remote ADHD diagnostic assessments for adult patients
• Conducting structured clinical interviews and applying recognised diagnostic tools
• Evaluating symptoms and analysing assessment results
• Producing high-quality, evidence-based diagnostic reports
• Providing clear and empathetic feedback to patients and, where appropriate, families
• Prescribing treatment in line with clinical guidelines (if appropriately qualified)
• Collaborating with a wider multidisciplinary team to ensure best practice
• Using technology, including AI-supported transcription tools, to streamline documentation
• Helping to drive quality auditing processes

Senior ADHD Assessor, Prescriber – Adults

• Supporting and delivering of remote ADHD diagnostic assessments for adult patients
• Conducting structured clinical interviews using recognised tools, with appropriate guidance
• Evaluating symptoms and contributing to assessment outcomes
• Producing high-quality diagnostic reports with support, feedback, and clear templates
• Providing clear and empathetic feedback to patients, with senior clinical support where needed
• Working closely with senior clinicians and the Lead Consultant to build expertise and ensure best practice
• Using digital tools, including AI-supported transcription, to support accurate and efficient documentation
• Contributing to quality improvement processes and learning from audit feedback