Care Coordinator – ADHD Service

Healthcare Central London

Care Coordinator at Healthcare Central London managing referrals and bookings for the ADHD service. Engage with patients and healthcare providers to ensure effective care coordination.

Posted 7/6/2026full-timeWestminster • 🇬🇧 United KingdomJunior💰 £31,792 per yearWebsite

About the role

Key responsibilities & impact

To provide referral management and appointment booking for the ADHD service
To develop and maintain a knowledge of service pathways and criteria
To enable the impact of the service to be assessed and to inform the improvement of other local services by keeping electronic records of all referrals and interventions
To enable the impact of the service to be assessed and to inform the improvement of other services by keeping accurate electronic records
Reviewing and processing referrals received from NHS GP Practices and private GPs
Actively communicate with service users with a view to assisting them through the process and making their onward review appointments within the service and sign posting to external pathways
Ensure sufficient cover to monitor service inboxes during core service hours, responding to any queries professionally providing helpful information
Booking of appointments for initial reviews and supporting clinicians with the booking of follow-up appointments within the service
Dealing appropriately with any booking or change requests, i.e. alteration of appointment booking or change of demographic details
Provide admin support for clinicians who are in clinics
Responsible for the management and publishing of the clinician rota on SystmOne’s appointment ledger, updating the rota in real-time when there is clinician sickness absence for example
Maintain records of all activities carried out, i.e. outbound calls, outbound messages, archiving any received correspondence
Provide clinical and non-clinical information in appropriate chronological templates to other services
Deal with queries in a sensitive and timely way liaising with clinical or managerial staff as is appropriate
Ensure any messages/emails are dealt with appropriately and in a timely way
Monitor and action tasks within SystmOne
Provide support with crosschecks and service reports; distribute any incoming mail as appropriate
Actively contact service users to resolve relevant admin requests
To maintain and develop effective communication across the team
Proactively engage in the development of the ADHD service
Other administrative tasks as required
Any other administrative tasks as required
Provide administrative support to Healthcare Central London
Take part in Healthcare Central London events and activities where applicable, and in consultation with their line manager

Requirements

What you’ll need

At least 1 years’ experience of working in a customer service orientated environment
Experience of working in Primary Care
Excellent SystmOne skills
Computer literate, able to use email, the internet and web searches, standard applications and databases
Excellent communication skills, both verbal and written
Numerate and literate, able to supply reports as required
Has, or can show capacity to develop, a good knowledge of primary care and local services
Knowledge of personalisation and public health agendas, including the Digital First Primary Care programme
Multi-tasking utilising IT: service user and appointment database (SystmOne), email (Outlook), messaging (Accurx/Communications Annexe or similar) and telephony (Surgery Connect)
Excellent attention to detail.

Benefits

Comp & perks

Cycle to work scheme
Discretionary pay progression
Employee Assistance Program (EAP)
Enhanced annual leave entitlement (27 days full-time, pro-rata for part-time)
Eye care voucher scheme through partnership with Specsavers
Free tea/coffee etc.
Life Assurance scheme
Modern office
Pension
Refer & Earn scheme

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Referral ManagementAppointment BookingSystmOne ProficiencyData EntryReport Generation

Soft Skills

Excellent Communication SkillsAttention to DetailMulti-taskingProfessionalismSensitivity