Health Catalyst

Analyst

• The Hospital Price Transparency Analyst will work with the content team and the development team to maintain and optimize automated processes related to the Hospital Price Index™ tool, including but not limited to, analyzing hospital claims data, auditing the results for data integrity, and resolving identified data issues.
• The HPI Business Analyst will also be responsible for maintaining and optimizing the proprietary HPI rule engine to ensure optimal client experience and compliance with current industry regulations.
• Additionally, the HPI Business Analyst will work with the implementation team to ensure that service level agreements are met.
• Maintains established proprietary HPI rule engine to ensure that product is compliant with current regulations and code sets.
• Audits HPI results after data parsing and works with the development team to resolve any identified data issues.
• Creates HPI reports in a client-friendly format following confirmation of data integrity.
• Evaluates the need for and participates in the development of future HPI product enhancements, including defining acceptance criteria and translating user-level requirements into a logical design that meets compliance requirements.
• Tests development work to assure accuracy of and consistency with product specifications.
• Answers product questions from project management, product implementation consultants, marketing, and sales teams in addition to client questions.
• Attends virtual meetings with clients to review files and ask / address questions relating to the client's specific dataset.
• Keeps abreast of evolving regulatory requirements and code changes; applies this information appropriately to ensure integrity of HPI product.
• Supports other departments by providing relevant input and industry expertise to optimize the client experience.

Hospital Price Transparency Analyst

Manager

• Lead and manage an implementation team that includes project managers and technical specialists.
• Review, prioritize, and assign new implementations to team members based on resource needs and availability.
• Participate as a key project resource in customer implementations, contributing to timely delivery, accurate documentation, and high-quality outcomes.
• Serve as a subject matter expert on cancer registry data elements, state/national reporting requirements, and data validation processes.
• Act as the primary escalation point for implementation challenges, customer issues and escalations.
• Drive continuous improvement by refining implementation processes, creating best practices, and mentoring team members.
• Coordinate onboarding and data conversion for new clients, ensuring secure and accurate integration.
• Ensure automation of data exchanges (SFTP, API) is implemented effectively by coordinating with technical team members and hosting providers to maintain security protocols.
• Develop and present status reports and dashboards to executive leadership.
• Foster collaboration across internal teams and external stakeholders to ensure successful project outcomes.
• Collaborate with the sales team by providing implementation insights during pre-sales calls to help prospective clients understand onboarding processes and system capabilities, set clear expectations, and answer customer questions.

Implementation Manager

Cloud Engineer

• Design and manage cloud infrastructure using Infrastructure as Code and automation tools
• Collaborate with engineering teams to deliver scalable and compliant infrastructure solutions, including HIPAA-compliant access workstations, VM images, containers, and centralized logging
• Automate deployments and operations using CI/CD pipelines, configuration management, and scripting
• Implement and maintain security controls and procedures to ensure compliance with regulatory frameworks
• Support and troubleshoot infrastructure platform products, participating in a 24x7 on-call rotation
• Continuously improve infrastructure reliability, scalability, and developer experience

Data Engineer

• supports the Product Development department
• responsible for working with a team of web application and data engineers to implement database solutions
• helping scale and refactor an existing public facing website database and related services
• moving resources to Azure
• creating and releasing new features for the product
• managing related backend data services
• collaborate with Product Managers and developers within Agile / Scrum methodology
• build solutions that are automated, scalable, and sustainable
• evaluate and analyze the current system architecture
• create scalable solutions to improve uptime and responsiveness
• drive development effort End-to-End for on-time delivery of high-quality solutions
• research, identify, analyze and correct any technical issues
• resolve complex data issues and perform quality data checks
• receive and understand business requirements and create data mapping specifications
• integrate client’s data into our product suite
• maintain and optimize several complex databases
• investigate and troubleshoot complicated database applications and stability issues
• ensure MSSQL databases are operational
• guide efforts in all areas of database design, performance, and reliability
• participate in code reviews that include database changes

Senior Data Engineer – Vital CDM

• Collaborate with the Platform Services team to design, build, and maintain cloud foundations
• Deploy and manage Azure and Databricks infrastructure using Terraform and Azure DevOps
• Implement and maintain platform automation, infrastructure provisioning, and configuration tools
• Manage Databricks workspaces including networking and access control
• Support the reliability and scalability of platform components through monitoring and automation
• Integrate platform tooling into CI/CD workflows
• Participate in on-call rotations for critical platform services

Senior Cloud Engineer

Customer Advocate

• Provide first line of support for client questions and issues.
• Assist in issues pertaining to the use of the software.
• Engage with clients to better understand changing needs and priorities.
• Develop and maintain client relationships; proactively engage with clients in designated territory.
• Coordinate implementation efforts with new clients to include building the plan, training and set up.
• Engage with regional state associations with the objective of establishing leadership credentials.
• Attend regional state and national conferences as needed.
• Maintain knowledge of state and national standards
• Assist and coordinate with the Manager of Education to provide ongoing education and training for existing clients.
• Assist the Director, Growth with new prospects in the designated region.
• Periodically, support continuing Product Management and enhancement efforts.
• Periodically, support Software quality and testing efforts as needed.
• Become the Subject Matter Expert in one key area.

Client Advocate Specialist

Customer Success Manager

• Maintain and optimize the clinical and operational workflows of our products within enterprise health systems through technical expertise, clinical knowledge, and support activities
• Proactively manage existing customer accounts to ensure efficiency and quality gains are maintained while building strong, long-term relationships with executives, clinical managers, and end users
• Leverage your expert knowledge of ambulatory clinical workflows and Embedded product capabilities to drive product adoption and create best practices
• Partner with the Sales and Account Executive teams to enable renewals, upsells and expansions
• Facilitate protocol and workflow consensus processes with customer’s clinical and operational stakeholders
• Utilize reporting databases to lead data-driven conversations with customers and internal stakeholders
• Partner with Technical Success Managers to ensure customer needs are met for seamless Electronic Medical Record integrations and maintenance
• Develop, maintain, and deliver tools for customer education and optimization
• Build and configure Embedded systems for each customer

Financial Planning and Analysis

• Review client contracts and partner with Accounting/Sales Operations teams to determine GAAP revenue recognition and ARR
• Partner with Sales, Marketing, and Client Success teams to develop budgets, forecasts, and performance KPIs that align with company growth objectives
• Calculate and analyze trends in key SaaS metrics related to new customer sales and expansion/retention
• Collaborate closely with the Finance team to support board reporting, investor materials, and company-wide strategic planning
• Financial model development and improvement to increase accuracy and simplicity both in Excel and in Pigment

Senior Financial Analyst

Project Manager

• Managing the scope, schedule, budget, execution and delivery of client implementation projects and company-wide project initiatives
• Working directly with clients and/or vendor partners to ensure projects are implemented within contractual obligations and established timelines
• Providing regular status reports to all stakeholders (customer and internal) to accurately communicate project progress including risks, issues, and required adjustments to the plan
• Participating in project governance process ensuring sponsor and leadership alignment
• Delivering customer and business value
• Developing and communicating expectations and success measures with the team and partners
• Contributing to internal process and standards improvement initiatives

Vice President

• Own accountability for the P&L and overall business performance of the product line
• Define and track key business and product metrics (KPIs) to measure success and drive accountability
• Present strategy, plans, and business performance to the executive leadership team and the board
• Ensure stewardship of financial resources across customer engagements
• Lead a dedicated cross-functional team of product managers, engineers, SMEs, sales, marketing, and services personnel
• Provide functional leadership for execution, strategy, business model, and offering consistency for the interoperability business unit
• Develop consistent, repeatable processes including project management, onboarding, value achievement, implementation, quality assurance, and ongoing support
• Optimize scalable service model with efficient, configurable, and automated solutions to maximize speed to value
• Own the end-to-end GTM strategy, including market segmentation, pricing, packaging, promotion, and channel strategy in partnership with Marketing and other teams