Health Catalyst

Graphics Designer

• own the visual voice of a healthcare technology company
• span the full range, from sales collateral to event materials to social campaign creative
• work closely with different stakeholders, taking their goals from concept to finished creative
• puts the work first
• open to feedback, willing to revise, and more invested in the outcome than the original idea
• comfortable operating with ambiguity but knows when to ask a clarifying question rather than guess
• can walk through their process and defend the decisions behind it, not just the final output
• curious about design trends and the broader visual landscape
• believe strong design thinking travels across tools and formats, not just the ones they know best

Graphic Designer

Analyst

• Serve as the initial point of contact for customers via phone, email, and self-service ticketing portal, delivering responsive and professional support throughout every interaction.
• Perform first-level triage and troubleshooting for application, server, and connectivity issues.
• Gather, analyze, and document customer issues to determine appropriate resolution paths.
• Assist customers with application navigation, configuration questions, and basic usage guidance, and verify proper hardware, software, and network setup for supported applications.
• Manage and resolve common access issues such as usernames, passwords, and permissions in accordance with security and compliance requirements.
• Monitor client environments in real time within a 24/7 hosted environment, identifying and acting on alerts before they impact customers.
• Escalate complex or unresolved issues to Level 2/3 support teams, engineers, or database teams as needed, ensuring clean handoffs and continuity of customer communication.
• Participate in an on-call rotation for after-hour escalations.
• Maintain accurate and timely ticket documentation, including reproduction steps, customer impact, and resolution details.
• Follow up with customers to confirm issue resolution and ensure satisfaction, closing the loop on every ticket.

Interoperability, Measurable L1 Analyst

Compliance

• Provide daily leadership, coaching, and oversight for the offshore GRC team
• Maintain close alignment with the U.S.‑based GRC Manager on priorities, deliverables, and escalations
• Actively participate in day‑to‑day GRC operations—this is a hands-on leadership role
• Support and review customer security questionnaires and risk assessments
• Oversee policy and procedure lifecycle management, ensuring accuracy and timely updates
• Manage evidence collection and mapping across frameworks using Anecdotes or similar platforms
• Track, analyze, and report on KPIs such as turnaround time, accuracy, volume, and policy review cadence
• Identify inefficiencies and lead process-improvement initiatives
• Ensure alignment and compliance with HITRUST, SOC 2, ISO 27001, NIST, and RAMP framework requirements
• Assist with escalations involving complex customer requests or audit inquiries
• Maintain documentation for workflows, processes, KPIs, and team performance

Graphic Designer

Interoperability, Measurable L1 Analyst

GRC Manager – Offshore Team Lead