Senior Manager, Customer Engagement Program

Health Catalyst

Senior Manager overseeing customer engagement programs at Health Catalyst, enhancing executive relationships and fostering collaboration in healthcare performance improvement. Managing advisory boards and collaborative initiatives.

Posted 7/29/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing strategic customer engagement programs, including executive advisory boards and collaborative initiatives, while effectively coordinating logistics and communication across multiple stakeholders. Possesses strong problem-solving abilities and a passion for enhancing customer experiences within the healthcare industry.

Highest-signal resume keywords

Strategic Program ManagementExecutive Meeting CoordinationCustomer EngagementEvent Logistics ManagementCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program DocumentationBudget ManagementKPI TrackingMeeting SchedulingAgenda Development

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationRelationship BuildingInfluencing SkillsProblem-Solving

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Healthcare OperationsProduct MarketingCustomer SuccessExecutive Advisory BoardsCustomer Programs

About the role

Key responsibilities & impact

Manage the planning, coordination, and execution of Executive Advisory Boards, Customer Collaboratives, and other strategic customer engagement programs
Coordinate all program logistics, including calendars, meeting schedules, executive communications, invitations, registrations, travel coordination, virtual meeting production, venues, and participant materials
Partner with executive sponsors, Product Management, Product Marketing, Sales, Customer Success, and an external advisory board consultant to support member recruitment, agenda development, and successful program delivery
Serve as the primary point of contact for advisory board members, collaborative participants, executive assistants, speakers, and internal stakeholders
Coordinate executive participation by managing calendars, scheduling meetings, communicating with executive assistants, preparing briefing materials, confirming attendance, coordinating travel when needed, and ensuring executives are prepared for each engagement
Capture meeting outcomes, recommendations, and action items, and communicate, coordinate and track the follow-up activities across Product, Marketing, Sales, and Customer Success
Maintain program documentation, member rosters, project plans, budgets, timelines, governance documents, and operational processes
Track program KPIs and recommend continuous improvements to enhance participant engagement and program effectiveness

Requirements

What you’ll need

Bachelor's degree required
5+ years of experience in customer engagement, strategic program management, marketing, customer success, healthcare operations, product marketing, or related fields
Experience coordinating executive meetings, advisory boards, customer programs, conferences, or similar strategic initiatives
Strong written and verbal communication skills, including experience communicating with executives and executive assistants
Ability to build relationships and influence cross-functional teams without direct authority
Experience managing event logistics, meeting coordination, or customer engagement programs involving both virtual and in-person experiences
Strong problem-solving skills with the ability to anticipate needs, remove obstacles, and keep complex programs running smoothly
Ability to synthesize customer feedback and coordinate follow-up across multiple stakeholder groups
Passion for creating meaningful customer experiences, executive communities, and long-term strategic partnerships
Intellectual curiosity to learn about the healthcare industry and provider market and apply that knowledge to your work

Benefits

Comp & perks

Remote-first work environment
Flexible PTO
Professional development stipend
Meaningful opportunities for career growth and development