Health Affiliates Maine

Manager

• Case Managers are responsible for providing client care services that include assessing treatment needs, developing, monitoring, and evaluating treatment plans and progress.
• Provide community-based case management services.
• Maintain a caseload size of 10-50 clients.
• Submit billing and payroll within set timelines and ensure all progress notes, additional required forms, and timecard are included and accurate.
• Be the first line of crisis support for clients and maintain a calm, non-defensive, supportive attitude during crisis or potential crisis situations.
• Fully participate in required supervisions, meetings, and trainings by coming prepared, actively engaging and documenting as required.

Mental Health Case Manager – Adult Services

• Provide per diem mental health case manager services to Maine Veterans
• Collaborate with Veterans to access resources and supports for mental health
• Maintain a caseload size of 10-50 clients
• Complete CM Program Orientation
• Submit billing and payroll within set timelines
• Maintain client confidentiality and follow HIPAA and other regulations
• Participate in required supervisions, meetings, and trainings

Veterans Case Manager

Customer Support

• Using interpersonal skills and shared experience to facilitate opportunities for connecting with Fox eligible Veterans to engage individually or group at regular intervals (Goal is to encounter 30% of the Fox Veterans each quarter, maintaining more regular contact with 10%).
• Facilitate groups for Veteran Peers using Peer support curriculum and norms, providing a safe structure for participants.
• In group and individual meetings ; Assist Veterans in the Fox program in exploring other mutual support organizations, social support and community activities that might help their recovery.
• Assist in combatting self-stigma and encourage sharing of recovery messages.
• Promote empowerment and self-determination.
• Practice, mentor others and maintain fidelity to the Values of Peer Support: Connection, Openness, Honoring Worldview and Mutual Responsibility.
• Practice direct, respectful, honest communication, patience, and commitment to learning and growth.
• Participate in internal agency training and external trainings as determined by the agency.
• Maintain CIPSS certification and follow all applicable codes of ethics, including Maine CIPSS Code of Ethics.
• Protect and maintain the confidentiality of client records and information following all HIPAA rules and applicable guidelines.
• Ensure services are provided to clients in a manner consistent with trauma-informed practices.
• Offer and complete Mental Health Advanced Directives when appropriate.
• Work collaboratively with the Fox team to provide crisis support for clients and maintain a calm, non-defensive, supportive attitude during crisis or potential crisis situations.
• Attend and participate in Fox team meetings, case review and other required meetings, collaborating when needed as part of the interdisciplinary team.
• Maintain and complete accurate documentation according to agency policy and procedures, and in compliance with applicable laws, regulations and agreements.
• Actively participate in all required supervision and training.
• Seek supervision appropriately for client concerns, ethical dilemmas, and respond to feedback and directive given by supervisor(s) and Director(s).

Veterans' Program Peer Support Specialist

• Complete CM and BHH Program Orientation.
• Using lived experience and mutuality to inspire and support youth navigating their own journey of healing, recovery, self-discovery.
• Meet with a minimum of 8-10 BHH youth that have youth peer support identified in their plan of care to:
• Build supportive strength-based relationships with youth.
• Share lived experiences appropriately to support mutuality, hope and resiliency.
• Provide one on one and group youth peer support services within work hours.
• Assist youth in elevating and centering their goals and voice in services.
• Promote youth development and empowerment.
• Work collaboratively with BHH team to support youth voice and choice.
• Record interactions in the electronic health record with youth as agreed upon with clinical supervisor to promote privacy of the young person.
• Provide training to agency staff about the role of the Youth Peer Support Specialist ongoing or as needed.
• Follow the Youth Peer Support core competencies of Self Determination; Hopefulness; Wellbeing; Social Connectedness; and Self Advocacy.
• Advocate for social justice and inclusivity within the community.
• Will be committed to the holistic approach in service provision for positive outcomes.
• Provide services to youth that are trauma informed, youth-driven, non-judgmental, and empowering.
• Help youth navigate systems of care (i.e. medical, mental health/behavioral, child welfare, educational, juvenile justice) and support with goal attainment.
• Promote healthy lifestyles and wellness strategies including but not limited to substance abuse prevention, smoking prevention and cessation, nutrition and increasing physical activity.
• Actively participate in all required agency supervisions, trainings, meetings as well as external trainings relevant to Youth Peer Support Role in order to maintain certification.
• Provide support in a manner consistent with the recovery philosophy, which emphasizes peer and natural support, and the de-escalation of possible crisis.
• Protect and maintain the confidentiality of client records and information, following HIPAA and 42CFR.
• Seek supervision appropriately for youth concerns, ethical dilemmas, and respond to feedback and directive given by supervisor(s) and Director(s).
• Encourage the health, safety and welfare of youth always.
• Complete other forms/paperwork when necessary (e.g. supervision logs, progress notes, Incident reports, etc.).
• Provide Services in an ethical manner following NASW Code of Ethics and ethical codes pertaining to the role.
• Participate in mandated reporting per agency policy and Maine Law.
• Follow and periodically update a personal plan of self-care to prevent compassion fatigue, vicarious traumatization and maintain ethical and professional conduct & reaching out for supervision when recognizing self-care concerns.
• Perform other duties related to the position as directed by the Management Team.