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IT Support Specialist

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full-time

Posted on:

Location Type: Hybrid

Location: Salt Lake City • Utah • United States

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Salary

💰 $60,000 - $68,000 per year

About the role

  • Provide first-level support to end-users for hardware, software, and network-related issues.
  • Install, configure, and maintain hardware and software components, including desktops, laptops, and printers.
  • Troubleshoot and resolve technical problems in a timely manner, escalating issues as needed.
  • Collaborate with IT team members to implement and maintain IT policies and procedures.
  • Assist in the administration of IT systems, including user account management and access control.
  • Conduct technology training sessions for employees to enhance their proficiency with IT tools.
  • Stay current with industry trends and technologies to provide proactive recommendations for system improvements.
  • Performs other duties as assigned.

Requirements

  • Proven experience as an IT Support Specialist or similar role.
  • Strong knowledge of Windows and/or Mac operating systems.
  • Knowledge of Office 365 administration.
  • Familiarity with networking concepts and troubleshooting.
  • Excellent communication and interpersonal skills.
  • Customer-focused with a commitment to providing exceptional service.
  • Ability to work independently and collaboratively in a team environment.
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) a plus.
  • Experience with EHR (Electronic Health Records) systems a plus.
  • Experience with Jira/Atlassian suite a plus.
Benefits
  • W2 role with competitive salary
  • Medical, Dental and Vision on the first of the month after employment (based on FT hours)
  • Paid Vacation, Sick, and Holiday time
  • Employee Assistance Program (EAP) provides confidential counseling services, resources, and support to help you navigate personal or professional challenges.
  • 401(k) plan with company contribution
  • Opportunity to work in a cutting-edge healthcare technology environment
  • Professional development opportunities and training
  • Collaborative and supportive work culture
  • Impactful role contributing to the enhancement of patient care and healthcare processes
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
hardware supportsoftware supportnetwork troubleshootingWindows operating systemMac operating systemOffice 365 administrationuser account managementaccess controlEHR systemsJira
Soft Skills
communication skillsinterpersonal skillscustomer-focusedteam collaborationindependent workproblem-solvingtechnical trainingproactive recommendationstime managementadaptability
Certifications
CompTIA A+Microsoft Certified Desktop Support Technician